Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview As the Performance & Business Support Manager, you will be responsible for driving operational excellence, ensuring key metrics and KPI’s are well-defined, monitored, and achieved. Identifying process improvements and enhancing the overall efficiency of the facilities services (cleaning, patient and retail catering, linen & laundry, pest control, portering, security and accommodation services) at the Royal Brompton Hospital and Harefield Hospital. Main duties of the job · The role will focus primarily on performance and service delivery, working closely with the Facilities Operational Managers, managing data analysis, producing insightful reports, auditing all compliance, and providing critical business support to key stakeholders within the Facilities Department. · The role is central to ensuring that the Facilities Services are provided in line with statutory and mandatory compliance, contract specifications, terms and conditions and key performance indicators. · Support operational service managers in the day to day operational and strategic management of the team at a local level including implementation of NHS Board policies and practices e.g., health and safety, infection control, cleanliness standards, adherence to food safety and standing financial instructions, and hospital food initiatives. · Provide administrative, business, and organisational support to the service and programme leadership teams to ensure the smooth running of operational and programme workflows and activities. · Play a role in the continuous development of the Trust as a member of the Facilities management team and as a potential member of a range of Trust quality/process improvement project groups. SEE ATTACHED DOCUMENTS BELOW FOR FURTHER DETAIL Working for our organisation Royal Brompton and Harefield hospitals joined Guy’s and St Thomas’ in February 2021 and is the largest specialist heart and lung center in the UK and among the largest in Europe. We provide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world. Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment, and research Detailed job description and main responsibilities Communication · Develop and maintain strong and effective relationships with the Facilities Service Operational Management teams, Estates leadership team, Project team members and other key stakeholders. · Lead and co-ordinate regular RBHH User Group Meetings to ensure HCLL staff are kept informed of local and organisational objectives and updated with service developments. · Influencing local service developments through participation in steering and working groups. Patient/customer care (both direct and indirect) · Conduct regular service performance audits across all Facilities services including managerial audits and contract/service performance reviews to ensure compliance with internal policies, regulations, and quality standards. · Identify and implement process improvement initiatives to enhance efficiency, productivity, and customer satisfaction. · Carry out planned and unannounced visits/audits to assess the quality of the service provided and to observe and monitor customer satisfaction. This will include site visits and face to face meetings with customers, families, staff, and stakeholders. Resource management · Raise purchase orders and liaise with suppliers to ensure goods and services are supplied as required. · Check code and approve supplier invoices for payment, including monitoring expenditure against budget. Information management · Conduct thorough data analysis to identify trends, patterns, and areas for improvement in operational performance and propose effective solutions. · Initiate and monitor progress of follow-up action to ensure responses/rectifications are made in a timely manner. · Assist with the formulation of annual information returns for the National Standards of Cleanliness, annual PLACE audits, ERIC returns, and other benchmarking as requested by the Head of Facilities, ensuring the accurate and satisfactory completion. Staff Management · Ensure that all staff for whom the post holder is responsible understand and comply with the Trust’s Standing Financial Instructions. · Monitor and influence workforce allocations (staff bank & agency bookings/annual leave/special leave) in line with the Facilities department’s financial targets and trust polices. · Identify staff training and development needs ensuring all team members have an up-to-date Personal Development Plan and Review and access to supervision. Maximising the potential of all team members that includes feedback to the individual from a selection of internal customers and team members. Staff Training and Development · Responsible for identifying the training needs of all facilities staff to ensure that statutory needs are met, and that staff have the necessary skills to carry out their roles. · Ensure that all mandatory and relevant skills training are delivered to ensure full compliance as determined by the Trust’s requirements and the department targets are met. · Provide training and development support to team members on performance management tools, data analysis techniques, and process improvements. Risk & Corporate Governance · Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with agreed standards, other trust-wide policies and processes and best practice requirements. · Develop and implement policy in line with Trust and department objectives. · Ensure that all policies directly concerned with the operation and management of the departments within the remit of the post are adhered too and are current reflecting any changes in the services. Research and development · Conduct regular audits and contract/service performance reviews to ensure compliance with internal policies, regulations, and quality standards to the agreed audit program. · Be aware and make judgement on the current monitoring systems that are currently available on the market and undertake trials as required. · Support and participate in the development of the services and to meet changing aspects through new technology of the service to meet the implementation of policies and protocols. SEE ATTACHED DOCUMENTS BELOW FOR FURTHER DETAIL Person specification Qualifications Essential criteria Post Graduate Diploma in Facilities Management or equivalent professional qualification in Management Services Management Experience within a service environment Health & Safety awareness Advanced Food & Hygiene AS1 assessing and training BICSs Assessor BICSs and NVQ1 in cleaning Desirable criteria Demonstrable track record in leading and motivating staff, particularly during periods of re-organisation and change Project management experience or willingness to undertake training in this field. Strong financial acumen and willingness to undertake training in this field. Experience Essential criteria Previous relevant experience in Facilities Management . Experience in Training and Development Experience in Project Management Previous experience of employment in Health care environment Strong commitment to delivering change and performance with and through the team by establishing work priorities, delegating effectively, ensuring capability to deliver, monitoring performance, and giving feedback. Commercial experience, ability to work closely with partner organisations. Desirable criteria Proficient in data analysis tools (e.g., Microsoft excel, pivot tables, power point) Experience of dealing with the public Experience in managing budgets. Skills Essential criteria Strong organisational and communication skills with the ability to present complex data in a clear and concise manner to a variety of audiences. A proactive and solutions-oriented mindset, with the ability to work independently and in a team environment. Evidence of leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams. Good Financial Acumen Good demonstrable people skills. Problem solving - ability to analyse problems and to develop practical and workable solutions. Desirable criteria Strong analytical mindset with the ability to identify patterns, trends, and opportunities for improvement. Ability to motivate others and use influencing and negotiating skills. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Delia Rodrigues Job title Head Of Facilities Email address [email protected] Telephone number 020 7351 8077