Location
London

Hours
Full Time

Salary
Competitive salary offered

About the Role
The Finance Renewals Specialist plays a key role in retaining customers by providing tailored finance solutions and guiding them seamlessly into their next vehicle or finance agreement. Working closely with the sales team, you will maximise renewal opportunities, deliver exceptional customer experiences, and help achieve Centre and Company objectives. Key responsibilities include driving customer retention by proactively managing finance and lease renewal opportunities, contacting customers approaching the end of their finance agreements to discuss next-step options, and working closely with the General Sales Manager to deliver finance renewal targets and objectives. You will partner with Retail Transaction Managers to create competitive and tailored renewal solutions, provide operational support and cover when required, and advise customers on trade-in, refinancing, lease renewal, and vehicle purchase options. Building and maintaining strong customer relationships to encourage loyalty and repeat business is essential. Additionally, you will assess customer eligibility, credit profiles, and equity positions to recommend suitable finance solutions, present finance products, terms and payment options clearly, professionally and compliantly, and ensure all renewal activity, documentation, and transactions meet FCA, lender, and company compliance requirements.

Experience
- Proven experience within the automotive industry in Finance Renewals performance
- Sound understanding of industry processes
- Knowledge of Anti-Money Laundering (AML) and mitigation of AML risk in a high value retail environment
- A track record of performing within a fast paced, customer facing, luxury retail environment
- Knowledge and understanding of the motor industry and applicable regulatory environment
- Comfortable using various CRM platforms, dealership management systems (DMS), and Microsoft packages
- Excellent communication skills – face to face, telephone and email/written

About you
- Highly organised with the ability to identify gaps and opportunities in business performance
- Excellent communication skills and ability to influence a variety of internal and external stakeholders

Qualifications
- Full Driving License (desirable)
- SAF 3 Advance Qualification (desirable)