Location
New York City or London (On-site)

Hours
Full-time

Salary
Base: $100,000 – $180,000

About the Role
Our client is a fast-growing, venture-backed technology and services company supported by top-tier investors including Y Combinator, Atomico, and Eurazeo, with over $15M in funding. Operating within a high-value industry, the company provides end-to-end operational and AI-enabled infrastructure solutions that enable partners to achieve significantly faster processing times, superior service quality, and optimized economics. The Founding Account Manager will be a commercially minded, relationship-driven professional responsible for owning key accounts end-to-end. This high-intensity, on-site role involves working closely with executive leadership to serve as the primary internal quarterback for strategic accounts, driving onboarding, client retention, account expansion, and cross-functional operational execution.

Key responsibilities include leading onboarding and go-live execution by building structured implementation plans, managing project timelines, and coordinating cross-functional resources to ensure seamless client launches. The role requires close collaboration with Operations, Claims, and Product teams to resolve issues rapidly, unblock bottlenecks, and maintain strong client trust. The Founding Account Manager will drive account governance and cadence by managing executive updates, overseeing SLA compliance, managing escalation pathways, and building tailored account success plans. Additionally, the role involves risk mitigation and retention by identifying delivery risks early, proactively de-escalating potential issues, and securing ongoing renewals and referenceable client relationships. Revenue expansion through identifying and closing upsell and cross-sell opportunities across new lines, geographic regions, volume tiers, and program expansions is essential. Finally, the role includes process optimization by translating operational learnings into scalable, repeatable playbooks, frameworks, and team routines to support long-term growth.

Experience
5 to 10 years of experience in high-touch, relationship-driven Account Management within B2B core infrastructure, enterprise software, or complex operational services. Pure Customer Success experience will not be considered. Proven track record managing enterprise accounts valued at $150k+ Annual Contract Value (ACV). Demonstrated history of hitting or exceeding revenue and performance targets within the past 12 months.

About you
Relevant background in InsurTech, FinTech (B2B/B2B2C), RegTech, PropTech, ConstructionTech, LegalTech, Logistics, Manufacturing, or Government Tech sectors. Knowledge of insurance industry mechanics or third-party administration is a strong plus. Stable employment trajectory with no more than 3 job moves within the past 5 years. Must be based in or willing to relocate to London or New York City, with full legal authorization to work in the UK or US without requiring current or future sponsorship. Ability and willingness to work fully on-site in a high-intensity, high-output office environment.