Location
City of London, at one of Rapport Guest Services' prestigious client sites covering 11 buildings including investment banks, law firms, and high tech companies.

Hours
Full Time - 40 hours per week (Monday to Friday), working on a shift rota basis between 7 AM and 7 PM with flexibility as per business needs.

Salary
£33,700 per annum

About the Role
Join a vibrant and dynamic team of 2 as a Front of House Coordinator, delivering the highest level of service and care to all client employees and visitors in line with service level agreements and company policies. You will manage the Client's Ground Floor receptions including lobby hosting, ensuring all guests are welcomed professionally with eye contact and a friendly smile. Maintain strong awareness of business activity and building facilities to advise and direct guests appropriately, while communicating updates to your team. Handle enquiries and requests promptly and professionally in person, via telephone or email. Communicate effectively with peers and management, providing accurate verbal and written updates. Report any issues, complaints, maintenance faults, hazards, or cleaning requests to the helpdesk and monitor their resolution, escalating as necessary. Work collaboratively within the team, following instructions from senior members to ensure all daily tasks are completed efficiently. This role offers a unique opportunity to contribute to a prestigious site and be part of a company that values excellence and innovation.

Benefits
Enjoy exclusive travel and grocery discounts, life assurance, and cash rewards. Benefit from a contributory pension scheme, wellness programs, Employee Assistance Program, and digital GP services. Access extensive learning and development opportunities to advance your career. Participate in WOW Awards recognizing outstanding contributions and take one paid day off annually to support a cause you care about.

Experience
Ideally at least one year of customer service experience in a similar front-of-house role such as luxury hotel reception, premium airline, or corporate environment.

About you
Enthusiastic with integrity and a can-do attitude. Passionate about delivering excellent service and taking responsibility for your contribution to the team. Able to create a friendly and collaborative environment while maintaining uncompromising standards of cleanliness and safety. Possess great interpersonal skills with an outgoing and vibrant personality. Demonstrate excellent command of the English language in both verbal and written communication. Share Rapport Guest Services' values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.

Qualifications
No formal qualifications are specified; however, a professional attitude, attention to detail, and commitment to service excellence are essential.