Location
London

Hours
Full Time (hours not specified)

Salary
£28,860 plus 10% bonus

About the Role
At Fora, we’re reimagining what the workplace can be by creating inspiring, design-led spaces that blend hospitality, community, and wellbeing—enabling people to work productively, creatively, and happily. With over 60 locations across the UK and partnerships with leading brands, we are growing fast and pioneering conscious design and sustainable construction.

We are seeking engaging individuals to join our operations teams as Member Experience Hosts, delivering exceptional experiences for our members and their visitors across our London locations.

Key responsibilities include:
- Warmly welcoming all visitors in person or on the phone, answering or referring enquiries
- Creating a culture that energises and empowers people to do their best work
- Facilitating member requests such as meeting room reservations, catering, postage, parcel and courier arrangements, ensuring services are charged appropriately
- Delivering a smooth experience for internal and external meeting room guests, including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements, and refreshing rooms
- Conducting regular building walks to maintain front and back of house areas at the highest standards, checking cleanliness, visual standards, maintenance, and health & safety issues
- Ensuring all communal spaces and meeting rooms are set up and operational
- Raising and managing troubleshooting tickets via IT Helpdesk for IT issues and Freshdesk for maintenance and cleaning, keeping members updated throughout

This role offers a dynamic work environment where no two days are the same, ranging from setting up large meetings and catering to conducting fire alarm tests and solving IT issues.

Experience
A minimum of 1 year’s experience in retail, hospitality, or customer service.

About you
- You enjoy engaging with new people and being the welcoming face of Fora.
- You find satisfaction in helping others, from planning and delivering events to ensuring the smooth running of buildings.
- You are a great team player who fosters harmony and builds bridges across departments.
- You are a creative problem solver who thinks and acts proactively to meet client needs.
- You thrive in a varied role that goes beyond a typical 9 to 5 desk job.
- Outstanding communication and interpersonal skills.
- Attention to detail and ownership in delivering work to exceptional standards.
- Comfortable using MS Office tools, particularly Word and Excel.
- A self-starter with the ability to work independently as well as part of a team.

Qualifications
No formal qualifications are specified, but relevant experience and skills as outlined above are essential.