Location
London

Hours
Full Time

Salary
£28,860 plus 10% bonus

About the Role
At Fora, we’re reimagining what the workplace can be by creating inspiring, design-led spaces that blend hospitality, community, and wellbeing—enabling people to work productively, creatively, and happily. With over 60 locations across the UK and partnerships with leading brands, we are growing fast and pioneering conscious design and sustainable construction.

We are seeking engaging individuals to join our operations teams as Member Experience Hosts, delivering exceptional experiences for our members and their visitors across our London locations.

Key responsibilities include:
- Warmly welcoming all visitors in person or on the phone, answering or referring enquiries
- Creating a culture that energises and empowers people to do their best work
- Facilitating member requests such as meeting room reservations, catering, and postage/parcel/courier arrangements, ensuring appropriate charges
- Delivering a smooth experience for internal and external meeting room guests, including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements, and refreshing rooms
- Conducting regular building walks to maintain front and back of house areas at the highest standards, checking cleanliness, visual standards, maintenance, and health & safety
- Ensuring all communal spaces and meeting rooms are set up and operational
- Raising and managing troubleshooting tickets via IT Helpdesk and Freshdesk for IT, maintenance, and cleaning issues, keeping members updated

Experience
A minimum of 1 year’s experience in retail, hospitality, or customer service.

About you
- You enjoy engaging with new people and being the first face of Fora.
- You find satisfaction in helping others, from planning and delivering events to ensuring smooth daily operations.
- You are a great team player who fosters harmony and builds bridges across departments.
- You love problem solving and are a creative thinker and doer.
- You thrive in a dynamic environment where no two days are the same, handling tasks ranging from setting up large meetings to conducting fire alarm tests or resolving IT issues.
- Outstanding communication and interpersonal skills.
- Attention to detail and ownership in delivering exceptional work.
- Comfortable with MS Office tools, particularly Word and Excel.
- A brilliant self-starter with the ability to work independently and as part of a team.

Qualifications
No formal qualifications required, but relevant experience and skills as outlined above are essential.