Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. Operating at the intersection of technology depth and business impact, this role delivers outcomes that reshape how software companies build, monetize, and scale.

As a Senior Customer Solutions Manager (CSM), you will guide the largest and most complex AWS customers through their multi-year cloud adoption journey. You will ensure seamless collaboration across AWS teams including Sales, Support, Solutions Architecture, and Professional Services to deliver impactful customer outcomes.

This role demands hands-on expertise in Agentic AI and GenAI, including architecting multi-agent orchestration, RAG pipelines, and prompt engineering, with demonstrated delivery of working prototypes and customer-facing demos. You will leverage AI-powered coding assistants to accelerate solution development and build production-grade technical artifacts.

You will bring a software product management mindset, with experience delivering or consulting on SaaS products, understanding multi-tenant architectures, outcome-based pricing models, and product lifecycle management to co-design customer roadmaps from ideation through production-scale monetization.

Key responsibilities include translating strategic initiatives into executable actions, managing education plans, aligning roadmaps to business outcomes, organizing Executive Briefing Sessions, and supporting major workload migrations. You will be a critical partner to customers, helping them navigate operational, educational, and governance aspects of their AWS cloud journey.

At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will proactively solve customer problems through new ideas, tools, and mechanisms, evangelize AWS services, and inspire innovation to deliver an exceptional customer experience.

The role requires strong delivery and change management skills, excellent problem-solving abilities, and exemplary communication at both executive and project team levels. You will lead teams, gain stakeholder buy-in, and provide insights that drive secure and robust cloud solutions.

Experience
- Proven experience architecting and building agentic AI systems including multi-agent orchestration, RAG pipelines, and prompt engineering with demonstrated delivery of working prototypes and customer-facing demos
- Proficiency using AI-powered coding assistants to develop production-grade code and technical artifacts
- Experience leading large-scale, technical or engineering programs with a record of thought leadership, business case development, and successful program completion
- Customer-facing experience engaging with executives, technologists, or partners to solve business problems using advanced technologies
- Experience in enterprise-scale infrastructure or cloud development programs
- Experience leading complex, large-scale AI/GenAI/Agentic business transformations
- Senior customer-facing role experience

About you
- Strong organizational and troubleshooting skills with attention to detail
- Excellent written and verbal communication skills, capable of effectively delivering information to C-suite and VP levels
- Ability to lead teams, gain stakeholder buy-in, negotiate, and influence decisions
- Passionate about delivering great customer experiences and inspiring innovation

Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Science, Technology, Engineering, Math, Business or equivalent required
- MBA strongly preferred
- PMP certification or SCRUM/Agile, SAFe certification preferred
- Deep knowledge of software development and engineering lifecycle from conception to delivery
- Experience implementing cloud services including migrations and modernization projects preferred
- Direct experience with AWS/cloud services implementation preferred