Location
Harrods, London

Hours
37.5 hours per week

About the Role
Giorgio Armani Beauty is more than makeup; it's a philosophy of perfecting natural beauty for everyone. We believe in empowering individuals, regardless of identity or background, to express their confidence and achieve their most flawless selves. Driven by a commitment to innovation, precision, and the art of subtle enhancement, we offer a world of sophisticated products and expert techniques, inspiring self-assurance and the pursuit of timeless beauty for all. Join us in shaping the future of beauty, where artistry meets science, and become a part of a brand that celebrates the power and individuality of every person.

What you will be doing
People Management and Development Team
Lead onboarding and training for new team members, immersing them in the world of Armani Beauty and setting them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness. Provide regular feedback on productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement. Track performance, address underperformance, and implement effective strategies. Lead recruitment and selection of Beauty Advisors to build a high-performing team. Address and resolve HR issues to maintain a positive work environment.
Elevating Customer Experience
Act as an Armani Beauty brand ambassador, delivering a luxurious customer experience through personalised service and merchandising standards. Confidently demonstrate products, share Armani's history, and offer tailored product knowledge, tips, and techniques. Ensure the team delivers the Giorgio Armani Beauty service experience with exceptional customer service.
Driving Retail Performance
Develop and execute strategic plans to exceed sales targets and KPIs, driving long-term growth and profitability. Identify risks and opportunities to maximize results. Create a dynamic annual calendar of events and animations to generate excitement. Drive innovation and new business growth, leveraging product launches and brand anniversaries. Implement strategies to build and maintain a loyal VIP customer base.
Operational Excellence
Participate actively in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise. Complete daily and weekly administrative tasks using designated platforms. Maintain the highest standards of hygiene and housekeeping to ensure a clean, organized, and inviting counter environment.

Support and Development - Invest in Your Future with L'Oréal Luxe
Comprehensive onboarding with in-person and online modules during the first three months. Continuous learning through ongoing training and mentorship with Area Manager, Education Manager, and peers. Immersive brand experience at the L'Oréal Luxe head office in White City, London. Access to exclusive product previews and on-demand learning resources. Career growth opportunities through collaboration with management and education teams.

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal
Competitive salary and rewarding commission scheme. Access to an exclusive staff shop with products from over 35 renowned L'Oréal brands. 30 days holiday inclusive of bank holidays. Discounted dental insurance and additional mental health and financial well-being support. Referral bonus program. Commitment to sustainability through L'Oréal for the Future initiatives.

Diversity and Inclusion
L'Oréal is committed to creating a diverse, equitable, and inclusive environment where everyone is welcome and valued. We embrace differences in backgrounds, experiences, personalities, and perspectives, fostering a culture that goes beyond and celebrates the beauty of diversity.

Experience
Passion for beauty and expertise in personalised advice. Proven ability to build authentic relationships with customers and teams. Experience in coaching, developing, and motivating others. Active engagement with beauty and wellness trends, including social media presence. Strong track record of driving sales and achieving targets.

About you
Enthusiastic and passionate about the Giorgio Armani Beauty brand and mission. Natural leader and team player with excellent communication skills. Ambitious, driven, and able to create innovative in-store experiences. Committed to delivering exceptional customer service and brand excellence. Adaptable and proactive in a fast-paced retail environment.

Qualifications
Relevant retail or beauty industry experience preferred. Strong knowledge of skincare, makeup, and fragrance products. Willingness to engage in continuous learning and development. Ability to use digital platforms for administrative tasks and team management.