Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
We’re Civica, a company creating software that helps deliver critical services for citizens worldwide. Over 5,000 public bodies use our software to provide essential services to more than 100 million citizens. As a Go-to-Market (GTM) Onboarding Specialist, you will own and coordinate the onboarding experience for new starters within our Sales & GTM Community. You will be the welcoming and reliable presence guiding new hires through their first 90 days, ensuring they have the right access, tools, and support to hit the ground running and reach full productivity quickly.

This role goes beyond administration and logistics; you will run live onboarding sessions, build relationships with new starters and their managers, proactively identify when someone needs support, and shape how people experience Civica during their critical first months. You will coordinate onboarding logistics end to end with Talent Acquisition, People, and Learning & Development teams, support new hires with regular check-ins, partner with GTM leaders to track ramp progress, and embed Civica’s values throughout the onboarding journey.

Experience
- Confidence facilitating live sessions and workshops for groups, with experience coordinating or delivering training, onboarding, or structured programmes.
- Strong coordination and problem-solving skills, comfortable managing multiple moving parts across teams and identifying risks to new hire ramp-up early.
- Excellent communication skills, able to build trust quickly with people at all levels and work with data to report programme performance.

About you
- A genuinely engaging, people-first approach; you are the person new hires remember for making them feel welcome and set up to succeed.
- Proactive and organised, with the ability to spot when someone is stuck before they ask for help.
- Collaborative, partnering effectively with leaders and teams to ensure alignment and progress.

Qualifications
Nice to have but not essential:
- Experience in Sales, Customer Success, or Revenue Enablement environments.
- Familiarity with enablement or learning platforms (e.g. Highspot) and intake/project management tools (e.g. Monday.com).
- Experience supporting new hires through ramp or probation periods.