Location
220 Kingston Road, London
Hours
Full Time (hours to be confirmed)
Salary
£14.00 per hour
About the Role
As a GP Assistant Secretarial Support, you will provide essential administrative support to GPs and other clinicians to help deliver high quality patient care. Your responsibilities will include managing patient correspondence, clinical documentation, and various administrative tasks accurately and within agreed timescales. You will handle patient and clinician queries related to care, treatment, referrals, and other matters, escalating when necessary. The role involves audio and non-audio typing of letters, reports, referrals, forms, and other clinical documentation. You will also answer telephone calls, dealing with patient, clinical, and external stakeholder queries as appropriate. Supporting GPs and clinicians with administration and coordination of patient care will help reduce their workload and improve clinical capacity. Additionally, you will process and manage electronic referrals, including booking, changing, or cancelling appointments and referrals. Liaising with hospitals, community services, and other external stakeholders regarding patient referrals is also a key part of this role.
Experience
Previous experience in a medical administrative or secretarial role is desirable but not essential. Strong organisational skills and the ability to manage multiple tasks efficiently are important.
About you
You are a reliable and professional individual with excellent communication skills, both written and verbal. You have a keen eye for detail and are able to work accurately under pressure. You are confident in dealing with patients, clinicians, and external stakeholders and can handle sensitive information with discretion. A proactive approach to supporting clinical staff and improving administrative processes is essential.
Qualifications
Good standard of education is required. Proficiency in audio and non-audio typing, as well as familiarity with clinical documentation and electronic referral systems, is advantageous.