Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Amazon's Global Shared Services (GSS) Operations is built on a foundation of operational excellence, and the Senior Operations Resourcing Manager is central to sustaining and scaling that foundation. In this role, you will own the short-term resource and capacity planning mechanisms that power worldwide GSS Operations across offices in India, Costa Rica, and the US—ensuring the right people, in the right place, at the right time. You will also serve as a key strategic partner on long-term workforce planning, providing critical operational insight to inform future capacity decisions. You will lead a team while also rolling up your sleeves to drive planning and execution.

The ideal candidate thrives in a fast-paced environment, with a proven track record of managing complex resourcing programs in parallel, leading through ambiguity, and delivering simple solutions to complex problems. You will communicate and collaborate effectively across Prime Video Global Marketing Operations, domestic and international Prime Video and Studios partners, and external vendors.

Key responsibilities include:
- Owning short-term resourcing and capacity planning across all GSS Operations, managing capacity horizons to ensure supply meets demand.
- Building and maintaining capacity planning models to forecast headcount needs, identify gaps, and drive proactive mitigation leveraging automation and AI to improve accuracy and reduce manual effort.
- Developing resourcing strategies that align workforce supply with operational demand, including flexible models such as fixed-term contracts, contingent workers, and third-party agency partnerships, accounting for capacity shifts driven by automation and AI adoption.
- Partnering with Operational Planning & Analytics on long-term workforce planning cycles, contributing short-term operational data and insights to inform strategic decisions.
- Serving as the centralized point of contact for all GREF-related requirements across GSS sites in India and Costa Rica.
- Leading infrastructure planning to sustain operational capacity including IT, equipment, and space, with readiness for automation and AI tooling deployments.
- Integrating new growth opportunities into day-to-day production operations, ensuring seamless transitions and assessing resourcing implications of automation-driven workload shifts.
- Owning the end-to-end vendor lifecycle including onboarding, performance management, offboarding, and purchase order/work order management, partnering with Amazon stakeholders on contract negotiations and renewals.
- Recruiting, developing, and leading a diverse, globally distributed team, fostering a culture of trust and accountability.
- Building team capability in data-driven resourcing practices, including automation and AI tools used in capacity planning workflows.

Experience
- Managing teams
- Managing, analyzing, and communicating results to senior leadership
- Implementing repeatable processes and driving automation or standardization
- Program or project management
- Influencing multiple stakeholders and leading cross-functional teams across geographies and business units
- Capacity planning, operations planning, business analysis, or equivalent

About you
You thrive in a fast-paced, ambiguous environment and have a proven ability to deliver simple solutions to complex problems. You are an effective communicator and collaborator, able to work across multiple teams and geographies. You are passionate about operational excellence and continuous improvement, with a strong focus on data-driven decision making and automation.

Qualifications
- Advanced knowledge of Microsoft Excel (macros, pivots, lookups) preferred
- Experience managing and negotiating contracts and vendor relationships
- Experience contributing to the definition and implementation of automation opportunities within an operations environment