Location
London

Hours
Full Time - 40 hours per week (Monday to Friday, shift rota basis between 8 AM – 6 PM)

Salary
£38,204 per annum

About the Role
The Guest Services Team Leader will be responsible for ensuring that all client needs are met and exceeded in a professional and friendly manner. As the face of the business, you will motivate, coach, and manage a team of 8 to deliver high-quality services consistently. You will take ownership of operational, people, and business responsibilities to support the broader goals of the company and its clients. Key duties include managing and motivating your team, ensuring core service hours are covered through effective rota management, overseeing daily reception operations to maintain a welcoming environment, ensuring SOPs are up to date and followed, building relationships with key stakeholders, and working closely with clients to continuously improve the guest experience.

Benefits
Enjoy exclusive travel and grocery discounts, life assurance, cash rewards, and subsidised meals on shift. Benefit from a contributory pension scheme, wellness programs, an Employee Assistance Program, and digital GP services. Access extensive learning and development opportunities to advance your career. Celebrate excellence through WOW Awards recognising outstanding contributions. Plus, take one paid day off annually to support a cause you’re passionate about.

Experience
At least 1 year’s experience as a Team Leader within a corporate, luxury hotel, or luxury airline environment.

About you
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. Organised and willing to offer innovative ideas to elevate the guest experience. Proactive and outgoing with a natural ability to nurture and motivate your team. Upbeat, professional, approachable, and passionate about delivering exceptional service. Committed to continuous personal and professional development.

Qualifications
No specific qualifications required; however, relevant leadership experience and a passion for excellent service are essential.