Location
Central London with regular attendance required at Stoke and Bury St Edmunds sites. Occasional travel to other National Services sites and courts may be required.

Hours
Full Time - 37 hours per week. Flexibility in working hours is expected to meet business needs. Non-contractual hybrid working is available subject to business requirements.

Salary
£85,257 per annum

About the Role
The Head of Operations – Family is a nationally based leadership role within HM Courts and Tribunals Service (HMCTS), responsible for the strategic leadership and performance management across multiple locations. You will lead and motivate large operational teams, directly managing and indirectly leading several hundred staff. This role involves working closely with colleagues, senior leadership, and external stakeholders to develop and improve end-to-end service delivery within the Family jurisdiction and potentially other service lines as required by business needs. You will play a pivotal role in maintaining high standards of service, ensuring consistent and effective operations across the region, and driving significant change through strategic planning and collaboration. HMCTS is an agency of the Ministry of Justice, delivering justice services across criminal, civil, and family courts and tribunals in England and Wales. The role demands excellent leadership, communication, and stakeholder management skills to meet the diverse needs of justice partners, vulnerable victims, and witnesses.

Experience
- Proven leadership and relationship management skills with experience of delivering through others and leading large operational teams.
- Operational and service management experience, including stakeholder and partner engagement.
- Ability to anticipate and resolve complex organisational issues using data analysis and performance metrics.
- Experience in strategic planning and delivering significant organisational change.
- Strong communication, customer service, influencing, collaboration, and negotiation skills.

About you
Customer-focused and enthusiastic leader with a commitment to delivering excellent service. Able to work flexibly and manage a large, diverse workforce across multiple locations. Comfortable engaging with internal and external stakeholders including the legal profession and wider community. Resilient and adaptable to changing business needs and priorities.

Qualifications
Specific qualifications are not detailed; however, a demonstrable track record of strategic leadership, operational management, and stakeholder engagement is essential. Candidates will be assessed on behaviours including Leadership and Communicating and Influencing, as well as technical skills relevant to strategic planning and operational delivery.