Head of the RCN Institute Operational Delivery London UK HQ with Hybrid working 35 hours, permanent Salary range per annum: £79,482 - £89,238* (plus London weighting as applicable) At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values. As the Head of the RCN Institute Operational Delivery you’ll use your positive attitude, your knowledge of business and your ability to deliver programme management to support the delivery of the RCN Institute of Excellence. It's a job full of possibilities as you could get involved in anything from programme development, leadership and delivery to income generation through innovation and operational change. We'll look to you to lead the development of business operations and programme delivery for the Institute working with the senior nursing team, finance and Director of Business. It's a great way to build your knowledge of our work and develop your potential. As our Head of the RCN Institute Operational Delivery for our Institute development in London Head Quarters, you’ll use your enthusiasm, positive thinking, and your business skills to support our local team to deliver this UK agenda. Every day will be filled with possibilities as you find new ways to manage and support the development of your team. Taking care of our members will be your primary role, but you’ll also see the possibilities that new members can bring. A key part of what you do will be to suggest innovative approaches to grow our membership. You will use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members. As well as exceptional customer service, to join us you’ll need an in-depth knowledge of business development, programme delivery and operational leadership to provide growth. Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do. The ability to foster strong professional relationships and encourage close collaboration between departments is at the heart of this leadership role. To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible. What we offer you We expect you to look after your customers. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages. *We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary. What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver – whether that’s to members or to colleagues - at their heart, in alignment with our hybrid working core principles. At the RCN it’s unlikely you will work from home for all of your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager. Our selection process Please submit a CV and answer the supporting questions demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes. We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know. As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities. Contact details For more information or for an informal discussion about the role please contact Dr Nichola Ashby Name, Deputy Chief Nurse [email protected]. For more information about the recruitment and selection process please contact [email protected] Opening date: 19 March 2024 Closing date: 09 April 2024 Assessment & interview date: 19 April 2024 in person in London HQ