- Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. - Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them. - Cleans the reception, offices, common spaces and restrooms. - Checks on a daily basis all amenity areas and cleans where required. - Carries out a full litter pick daily to all external areas in the community. - Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal. - Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies. - Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor. - Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others. - Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine. - Ad hoc requests to address Resident concerns or queries - Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary. - Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.

- Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals. - Knowledge and understanding of UK health and safety requirements. - Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools. - Previous experience of maintaining cleanliness within a customer occupied environment. - Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. - Flexible approach to work and adaptable to thrive in a changing environment - Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.