Location
London Borough of Southwark

Hours
Full time, 37.5 hours per week | Monday to Friday 9:00 – 17:30

Salary
Up to £35,000 per annum (or higher depending on experience)

About the Role
Ekaya Housing Association is seeking a housing professional with a strong focus on customer service and satisfaction. As a Housing and Support Team Leader Officer, you will take a proactive, hands-on approach to lead and develop your team while building strong relationships with customers, colleagues, and a wide range of internal and external stakeholders.

You will be part of the housing management team, reporting to the Housing and Partnership Manager, working closely with residents and all internal departments. You will embody the values of Ekaya and ensure the voice of the customer is heard. This is an exciting opportunity to join an organisation with ambitious growth plans, delivering first-class services and finding solutions when challenges arise.

The role requires a personable and empathetic professional who can lead with positivity and build trust with vulnerable adults, including those with mental health needs, substance misuse issues, or experiencing homelessness.

Experience
- Proven team leadership or supervisory experience
- Experience in Supported Housing or related services
- Knowledge of housing law, safeguarding, and tenancy management
- Experience working with vulnerable adults, including those with mental health needs, substance misuse, or homelessness

About you
- Positive outlook with a proactive, hands-on approach
- Strong organisational, communication, and IT skills
- Commitment to customer service and resident empowerment
- Personable and empathetic with the ability to build strong relationships with customers, colleagues, and stakeholders

Qualifications
- Relevant qualification such as CIH or Health and Social Care, or willingness to study for these qualifications