Location
London Borough of Lambeth

Hours
Full time, 37.5 hours per week | Monday to Friday 9:00 – 17:30

Salary
Up to £35,000 per annum (or higher depending on experience)

About the Role
Ekaya Housing Association is seeking a housing professional with a laser focus on customer service and satisfaction. We are looking for an experienced Housing and Support Team Leader with a positive outlook and a proactive, hands-on approach. The successful candidate will develop strong relationships with a broad range of internal and external stakeholders.

As a personable and empathetic professional, you will build strong relationships with customers, colleagues, and stakeholders. You will have experience and aptitude in supported housing or related services, proven team leadership or supervisory experience, and a good understanding of housing law, safeguarding, and tenancy management.

Reporting to the Housing and Partnership Manager and working closely with residents and all internal departments, you will live and breathe the values of Ekaya and ensure the voice of the customer is heard. This is an exciting time to join Ekaya with ambitious growth plans, requiring comfort in working directly with customers to provide first-class services and find solutions when challenges arise.

We offer an excellent package including a competitive salary, 7% employer pension contribution, 4x life insurance, Employee Assistance Programme, 25 days holiday plus public holidays (rising to 30 days after five years continuous service), and health benefits.

Experience
- Supported Housing or related services
- Proven team leadership or supervisory experience
- Experience working with vulnerable adults, including those with mental health needs, substance misuse, or homelessness

About you
- Personable and empathetic with strong relationship-building skills
- Positive outlook with a proactive, hands-on approach
- Strong organisational, communication, and IT skills
- Commitment to customer service and resident empowerment

Qualifications
- Relevant qualification such as CIH or Health and Social Care, or willingness to study for these qualifications