Location
Wandsworth, London (Hybrid role, currently mostly remote)

Hours
Full Time - 36 hours per week

Salary
£43,545 – £55,992 per annum

About the Role
Are you someone who enjoys using technology to improve services, solve problems and help people get the best from business systems? As a Housing Application Development and Support Officer, you will play a key role in supporting, developing and improving NEC Housing, the department’s core digital system for delivering housing services to residents. You will provide frontline support to users, gather and document requirements, test and implement system changes, and help ensure that new processes and modules are introduced effectively. You will also produce SQL reports and Power BI dashboards, deliver user training, maintain guidance materials, and contribute to continuous improvement so that the system supports efficient, accurate and resident-focused service delivery.

Key responsibilities include:
- Providing frontline support for users of NEC Housing
- Leading on supporting and developing NEC Housing
- Collecting and documenting user requirements, planning system changes, and managing testing (UAT)
- Managing the implementation of new processes and modules within NEC
- Reviewing existing workflows and recommending improvements to drive efficiency and improve digital solutions
- Writing SQL reports and designing Power BI dashboards to meet the department’s reporting requirements
- Providing NEC Housing training to users and maintaining training materials
- Attending NEC User Group meetings to keep up to date with developments and share best practice

Experience
Previous experience in database design and development is essential. You should have experience writing SQL scripts and designing Power BI dashboards. Experience in designing and delivering IT training is also required. A working knowledge of Local Authority housing legislation and procedures is necessary.

About you
You are a proactive and tech-savvy individual who enjoys problem-solving and improving digital systems to enhance service delivery. You have strong communication skills to provide effective user support and training. You are committed to continuous improvement and able to work collaboratively within a team.

Qualifications
Relevant qualifications or demonstrable experience in IT systems, database management, or housing services are desirable but not explicitly stated. A commitment to learning and adapting to new technologies is important.