Location
25 Bournemouth Road, Peckham, London, SE15 4UJ

Hours
36 hours per week

Salary
£61,686 per annum

About the Role
Are you an experienced housing leader who can inspire a team, improve performance and shape the future of homelessness assessment services in a complex and evolving housing environment? Southwark Council is seeking a Housing Assessment Manager to lead a dedicated assessment service responsible for delivering high-quality homelessness decisions that positively impact residents and communities.

This role places you at the heart of Southwark’s response to homelessness, ensuring households receive timely, fair and evidence-based decisions while supporting the council’s wider commitment to preventing homelessness and improving housing outcomes.

Working within a busy and complex housing needs environment, you will lead a team managing demand, maintaining statutory compliance and providing effective support to residents facing challenging circumstances. The service benefits from established processes, senior oversight and strong quality assurance arrangements, offering you the opportunity to strengthen performance, develop professional practice and drive continuous improvement.

This position combines operational leadership, service improvement and professional development, enabling you to influence how the service responds to increasing housing pressures while ensuring decisions remain transparent, accountable and legally robust.

You will join a service committed to improving resident experiences and responding effectively to the challenges faced by households in a changing housing landscape.

Experience
- Proven experience leading and managing a housing assessment, homelessness, or housing options service within a complex and high-demand environment.
- Strong knowledge of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017, with the ability to apply legislation confidently and support others.
- Experience managing performance, improving services and using data and insight to drive better outcomes.
- Ability to balance pace, quality and accuracy while ensuring decisions are fair, transparent and legally compliant.
- Experience embedding quality assurance, governance and accountability within a service environment.
- Ability to build strong working relationships across services and with external partners to support collaborative approaches to complex housing challenges.
- Understanding of the local housing landscape, available housing pathways and challenges faced by households experiencing homelessness.

About you
You are a confident and compassionate leader who can combine operational delivery with strategic thinking. You motivate, develop and empower teams through coaching, support and effective management. You are committed to delivering excellent outcomes for residents and shaping a service that is consistent, effective and resident-focused.

Qualifications
For detailed qualifications and requirements, please refer to the job description and person specification provided by the employer.