Location
Kings Hall Mews, London with reporting offices in London (Stratford) or Manchester (Trafford)

Hours
Permanent Full Time - 35 hours per week

Salary
£47,135 to £52,008 per annum (London weighted salary) or £41,168 to £45,800 per annum (Regional salary)

About the Role
Join our Income Management Team at London and Quadrant Housing Trust during an exciting period of transformation. As a Housing Income Manager, you will lead a team of 5–10 income professionals managing a portfolio of up to 20,000 customer accounts with arrears exceeding £8 million. You will take full responsibility for the effective and proactive management of all tenancies within your team, prioritising highest top debt arrears accounts and working collaboratively across business areas to drive cases through to resolution.

This role requires a proactive and innovative approach to enhance team performance, drive continuous improvement, and introduce more effective ways of working. You will oversee arrears management from early intervention through to enforcement, build strong partnerships with internal and external stakeholders, and use data to inform decisions and improve outcomes.

We offer hybrid working with 20% to 40% of contractual hours worked from your reporting office or working location. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Experience
Proven leadership experience managing a high-performing income recovery team. Strong expertise in housing income recovery and arrears management.

About you
Analytical mindset with excellent communication skills. Confident in leading through challenges and driving results. Ability to build strong partnerships and collaborate effectively across teams.

Qualifications
Knowledge of Housing Law, Welfare Reform, and legal processes is essential. Commitment to continuous improvement and innovation in income management services.