Location
Croydon

Hours
36 hours per week

Salary
Grade 9 (£42,060 - £43,680 per annum) plus fantastic benefits

About the Role
As a Housing Officer at Croydon Council, you will be the face of the Council in your local area, working directly with tenants to ensure they have homes they are happy in, feel safe, and can access the services they need. You will act as the main point of contact for residents, providing advice, support, and enforcement of tenancy agreements. Your role is pivotal in improving resident satisfaction, building trust, and ensuring positive outcomes for the community.

Key responsibilities include:
- Resident Engagement: Visiting all new tenants to explain tenancy conditions and identify vulnerabilities or additional needs. Maintaining regular communication through estate inspections, customer surgeries, and home visits.
- Tenancy Management: Handling tenancy matters such as succession, assignment, discretionary re-housing, and management transfers. Taking action on anti-social behaviour, illegal occupation, and breaches of tenancy agreements.
- Estate Management: Conducting regular estate inspections, following up on resident issues, recommending improvements, and coordinating with internal teams.
- Supporting Vulnerable Tenants: Working closely with vulnerable residents and making referrals to support services as needed.
- Legal and Enforcement Actions: Preparing and serving legal notices, preparing court cases, drafting witness statements, and representing the council in legal proceedings.

Join a dedicated housing team committed to improving services and outcomes for Croydon residents. Croydon Council offers an inclusive culture, career development opportunities, a generous benefits package including a Local Government Pension Scheme, up to 31 days annual leave plus bank holidays, family friendly provisions, flexible working options, and a supportive work environment focused on wellbeing and work-life balance.

Be part of a council that values strong partnerships and is dedicated to making lasting positive change in the community.

Experience
Proven experience managing complex tenancy issues within a social housing context.

About you
Excellent communication and problem-solving skills with a commitment to addressing resident concerns. Thorough understanding of housing and anti-social behaviour legislation. A proactive, adaptable, and resilient individual committed to continuous improvement and delivering positive outcomes for residents. Demonstrates a strong commitment to equalities, diversity, and inclusion.

Qualifications
Not explicitly stated; however, relevant housing management experience and knowledge of legislation are essential.