Location
Romford

Hours
36 hours per week or as required by the Line Manager to meet the needs of the service

Salary
£38,058 - £41,442 per annum (Grade 6)

About the Role
The Resident Services Team supports tenants to sustain their tenancies and promotes independence, quality of life, safeguarding, and well-being across a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence. You will develop a holistic understanding of each resident and act as the principal point of contact for a local area, estate, or group of residents, ensuring a well-maintained environment and high-quality living conditions.

As a Housing Officer, you will be part of a motivated and high-achieving team, working to maintain an excellent and seamless service by collaborating with partners and internal and external services. Reporting to the Senior Housing Officer, your key objectives will include:
- Establishing and maintaining effective working relationships with colleagues to deliver services and meet performance targets.
- Engaging with internal and external agencies to implement support and action plans that sustain tenancies and reduce homelessness.
- Building strong partnerships to address risks and provide support for mental health, domestic violence, drug and alcohol misuse, disability, and other complex needs.
- Managing casework related to breaches of tenancy conditions including anti-social behaviour, harassment, domestic violence, hate crime, and nuisance, including court attendance.
- Collaborating with internal departments and partners to deliver excellent tenant and leasehold management services and sustain tenancies and neighbourhoods.
- Working with the Income Team to tackle arrears and support vulnerable residents.

This role requires experience in social housing or tenancy management, dealing with complex casework both face to face and in writing, and developing relationships with a wide range of stakeholders. You will be outcome-focused, a skilled negotiator and problem solver, with excellent written and verbal communication skills and strong IT proficiency, particularly in Microsoft Excel.

You must hold a full UK driving licence and have access to a vehicle for work purposes.

Experience
- Minimum of two years’ experience working in social housing or equivalent transferable skills.
- Proven track record of successful multi-agency working.
- Experience and knowledge of anti-social behaviour (ASB) cases.
- Experience in tenancy and leasehold management.

About you
- Customer focused with the ability to work on defined operational projects.
- Clear thinking, outcome focused, and able to meet tight deadlines.
- Skilled and effective negotiator and problem solver.
- Excellent written and verbal communication skills.
- Strong IT skills, particularly Microsoft Excel.

Qualifications
- A degree or housing qualification such as CIH is preferable but not essential.
- Must have a full UK driving licence and a vehicle to use for work.