Location
Romford

Hours
36 hours per week or as required by the Line Manager to meet the needs of the service

Salary
£38,058 - £41,442 per annum (Grade 6)

About the Role
The Resident Services Team supports tenants to sustain their tenancies and promotes independence, quality of life, safeguarding, and well-being across a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence.

As a Housing Officer, you will act as the principal point of contact for a local area, estate, or group of residents, ensuring the environment and conditions experienced by residents are maintained to a high standard.

You will work within a motivated and high-achieving team, delivering a seamless service by collaborating with partners and internal and external services. Your responsibilities will include:
- Establishing and maintaining effective working relationships with colleagues to ensure a one-team approach and meet individual and team performance targets.
- Engaging with internal and external agencies to agree and implement support and action plans that sustain tenancies and reduce homelessness.
- Building strong partnerships with agencies to assess risk and provide support for mental health, domestic violence, drug and alcohol misuse, disability, and other complex needs, including attending multi-agency meetings.
- Undertaking casework related to breaches of tenancy conditions such as anti-social behaviour, harassment, domestic violence, hate crime, and nuisance, including court attendance.
- Collaborating with internal departments and external partners to deliver excellent tenant and leasehold management services and sustain tenancies and neighbourhoods.
- Working closely with the Income Team to tackle arrears and support vulnerable residents.

This role requires excellent communication, negotiation, and problem-solving skills, alongside strong IT proficiency, particularly in Microsoft Excel. You will interpret complex housing legislation and guidance and work effectively to meet tight deadlines.

Experience
- Minimum of two years’ experience working in social housing or equivalent transferable skills.
- Proven track record of successful multi-agency working.
- Experience in tenancy management and anti-social behaviour (ASB) cases.
- Experience dealing with complex casework face to face and in writing.
- Ability to develop relationships with a wide range of local stakeholders and partners.

About you
- Outcome focused with clear thinking.
- Excellent written and verbal communication skills.
- Skilled and effective negotiator and problem solver.
- Customer focused and able to work on defined operational projects.
- Ability to interpret complex housing-related legislation and guidance.
- Able to meet tight deadlines.
- Full UK driving licence and access to a vehicle for work purposes.

Qualifications
- A degree or housing qualification such as CIH is preferable but not essential.