Location
Elgin Ave., London

Hours
Full Time (hours not specified)

Salary
£36,100 per annum

About the Role
The Security Industry Authority (SIA) is the regulator of the private security industry across the United Kingdom. As an independent arm’s length body of the Home Office, the SIA’s mission is to protect the public by ensuring private security operatives are fit, properly trained, and qualified. The organisation also manages a voluntary Approved Contractor Scheme to raise standards across the sector.

We are seeking a dynamic ICT Support Analyst to join our team and provide outstanding ICT support in a fast-paced environment. You will be responsible for supporting staff with efficient ICT services, managing incidents, and contributing to key projects. Collaboration and excellent customer service are essential as you help keep the organisation connected and secure. This role offers the opportunity to make a significant impact within a dedicated team focused on delivering high-quality ICT solutions.

If you thrive on problem-solving and enjoy working in a collaborative environment, this is your chance to contribute to a vital public service. Apply now to help us maintain smooth and secure ICT operations.

Experience
- Demonstrable experience providing ICT support to end users.
- Experience supporting the Microsoft 365 suite of applications and services.
- Experience administering Microsoft 365 across various admin centres.
- Experience working in Microsoft Entra and Active Directory environments.
- Experience supporting Microsoft CRM/Dynamics 365, SharePoint, Teams, and other collaboration tools.
- Experience using ICT services to improve organisational efficiency and effectiveness.

About You
- Ability to prioritise urgent issues while meeting agreed deadlines.
- Demonstrates initiative and an uncompromising approach to outstanding customer service.
- Excellent team working skills.
- Excellent communication skills with the ability to engage effectively across all organisational levels.

Qualifications
Desirable qualifications and knowledge include:
- Awareness and application of ITIL-aligned processes.
- Knowledge and application of service level agreements.
- Experience liaising with and monitoring external IS service providers.