Location
Remote, EU-based

Hours
Aligned to UK business hours (GMT/BST)

Salary
Competitive, based in Central London

About the Role
At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant global team with offices in London and New York, on a mission to lead the industry in AI-powered customer service.

As an Implementation Engineer, you will play a crucial role in driving the successful implementation of our AI-powered solutions for clients. Reporting to the Implementations Team, you will collaborate closely with the Commercial and Customer Success teams to onboard customers onto the DigitalGenius platform within weeks. Your role involves working directly with customers to understand their needs and ensure smooth integration of our technology into their existing systems.

Your key responsibilities will include building and configuring automation flows to deliver clients’ first live use cases, fine-tuning AI behavior based on real customer interactions, integrating our platform with third-party customer service tools such as Dixa, Zendesk, and Salesforce via APIs and webhooks, and conducting training sessions and workshops to empower customers. You will monitor implementation progress, troubleshoot technical issues, and continuously gather feedback to improve the implementation process and enhance our offerings.

Experience
- Minimum 2 years of experience in technical implementation or solutions engineering, preferably in a SaaS environment
- Strong understanding of APIs, JSON, webhooks, and system integrations
- Coding experience in Node.js and Python
- Proven ability to manage multiple projects simultaneously while meeting deadlines
- Excellent problem-solving skills and effective troubleshooting of technical issues

About you
- Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical audiences
- Collaborative team player who works well across commercial and customer success teams
- Detail-oriented and customer-focused with a passion for delivering seamless integrations

Qualifications
- Preferred experience in the e-commerce or AI industry
- Familiarity with customer service platforms and helpdesk systems is advantageous