Location
Kings Hall Mews, London with reporting offices also in Stratford or Manchester, Trafford

Hours
Full Time - 35 hours per week

Salary
Starting from £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary)

About the Role
Join our Income Management Team at London and Quadrant Housing Trust (L&Q) and make a real impact in housing arrears recovery and enforcement. As an Income Recovery and Enforcement Officer, you will take ownership of a portfolio of accounts already subject to legal action, managing cases from preparing court paperwork through to eviction where necessary. You will represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation.

This fast-paced, target-driven role requires balancing firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q’s ability to invest in homes and communities.

Your responsibilities will include managing a caseload across the legal stages of the arrears lifecycle, preparing and presenting cases in court, liaising with external legal advocates, preparing witness statements and documentation, and taking confident decisions on enforcement action while balancing risk and customer impact. You will work proactively to meet call and case management targets, handle a high volume of customer contact, provide advice and signposting to residents to maximise income and sustain tenancies, and collaborate with colleagues across Housing, Finance, and Legal to ensure a seamless approach to arrears management.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the advertisement may close earlier than stated.

Experience
Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction.

About you
Confident decision-maker able to manage a fast-paced, high-volume workload.
Strong customer service skills with the ability to handle sensitive and challenging conversations.
Excellent organisational, negotiation, and influencing skills.
Ability to work independently and collaboratively.
Knowledge of welfare benefits and tenancy-related arrears processes.

Qualifications
Not explicitly stated, but relevant experience and skills in arrears recovery and enforcement are essential.