Location
Wandsworth and Richmond, London, SW18

Hours
Full Time - 36 hours per week

Salary
£46,206 – £62,451 per annum

About the Role
Are you passionate about using modern technology to make a real difference to local communities? Join Richmond & Wandsworth Better Service Partnership and play a key role in delivering innovative, reliable and secure digital services that support vital public services. You'll have the opportunity to work with modern infrastructure technologies, develop your technical expertise, and help shape services that positively impact residents every day.

As an Infrastructure Analyst, you will ensure the delivery, reliability, security and continuous improvement of critical IT infrastructure services supporting Richmond and Wandsworth Better Service Partnership. You will work across a diverse and evolving technology estate, maintaining high-quality digital services that enable essential council services to be delivered to residents and communities.

You will manage and enhance modern cloud and infrastructure technologies, contribute to service improvement initiatives, and provide expert technical support within a live operational environment. Working with a high degree of technical autonomy, you will resolve complex infrastructure issues, identify optimisation opportunities, and contribute specialist expertise to infrastructure projects and change programmes.

This is an exciting opportunity for an experienced infrastructure professional who enjoys solving technical challenges, driving improvements and working with modern Microsoft technologies in a service-focused environment.

What You'll Be Doing
- Provisioning, configuring and managing Azure cloud and private cloud infrastructure, including virtual machines, networking and storage.
- Monitoring infrastructure performance, capacity and costs, identifying risks, trends and opportunities for improvement.
- Implementing and maintaining security controls across infrastructure platforms to ensure compliance and protect critical services.
- Diagnosing and resolving complex infrastructure incidents and acting as a senior technical escalation point.
- Designing, developing and maintaining automation solutions and infrastructure-as-code deployments to improve efficiency and consistency.
- Creating and maintaining accurate technical documentation, operational procedures and system configurations.
- Providing technical expertise and guidance to colleagues while contributing to service improvement and solution design activities.
- Supporting infrastructure projects and change initiatives, ensuring solutions are secure, supportable and aligned to agreed standards.
- Working collaboratively within a live service environment where priorities may change in response to incidents, security issues or operational requirements.

Experience
- Strong experience managing and supporting Microsoft Azure and cloud-based infrastructure services within a complex enterprise environment.
- Experience working with virtualisation technologies and a sound understanding of enterprise infrastructure platforms.
- Experience administering Microsoft Active Directory and supporting associated Microsoft infrastructure services.
- In-depth knowledge of cloud architecture, networking concepts and infrastructure technologies, with the ability to diagnose and resolve complex technical issues.
- Experience operating with a high degree of technical autonomy in a live service environment, applying professional judgement to manage operational risks and service priorities.
- Experience delivering infrastructure improvements, automation and operational efficiencies, with the ability to contribute technical expertise to projects and service enhancement initiatives.

About you
You are an experienced infrastructure professional who enjoys solving technical challenges and driving improvements. You are confident working with modern Microsoft technologies and thrive in a service-focused environment. You demonstrate strong technical autonomy, excellent problem-solving skills, and the ability to work collaboratively within a dynamic live service setting.

Qualifications
Relevant qualifications or certifications in IT infrastructure, cloud technologies, or related fields are desirable to support your technical expertise and professional development.