Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work to deliver for our customers. We are coworkers, not just employees, who genuinely support our customers and one another. We collectively forge our path forward with a level of commitment that reflects who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

As a key member of the account team, you will act as the central point of coordination between customers, vendors, and internal teams. You will manage operational performance, strengthen vendor and customer relationships, and ensure a consistently high-quality experience across the full lifecycle of quotes, orders, renewals, and service delivery.

This role requires strong organisation, communication, and ownership, with opportunities to develop commercially and technically while contributing to continuous improvement across processes and customer engagement.

Key Responsibilities
- Build and maintain strong relationships with assigned vendors
- Manage global bids and vendor programmes, including EOL products and company standard changes
- Lead regular cadence calls with vendors and internal Vendor Account Managers
- Support account mapping activities and negotiate discounts where required
- Own and lead regular operational cadence calls with customers, focusing on performance, improvements, and next steps
- Manage open quotes, back orders, renewals, and inventory through structured, scheduled engagement
- Build and deliver regular customer reporting and SLA tracking
- Support customer onboarding, including ServiceTrack onboarding
- Act as the first point of operational escalation for customer issues
- Manage catalogue ownership, software and managed service renewals
- Support high-value and complex quotes and orders, working to grow attach rates
- Prepare and support QBRs and customer meetings alongside the Account Director
- Establish and maintain customer communication workflows, including inbox management
- Build, document, and continuously improve processes to deliver an excellent customer experience
- Contribute to account planning activities
- Coordinate customer expectations across internal teams including Sales, Credit, Invoicing, and Sales Support
- Act as the internal first point of escalation, ensuring issues are owned through to resolution
- Maintain regular collaboration with Sellers and Sales Managers to align on priorities and actions
- Develop a strong foundation in technology, sales, and customer service
- Actively identify and deliver process improvements and share best practice
- Work to an Individual Development Plan, including relevant certifications and accreditations (e.g. vendor certifications, project management, sustainability)

About CDW
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. We act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning.

We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

Experience
Proven ability to manage multiple deadlines and work effectively under pressure. Experience in relationship management, negotiation, and operational coordination is highly valued.

About you
- Excellent communication, relationship management, and negotiation skills
- Strong organisational, prioritisation, and time management capabilities
- Proactive and inquisitive mindset with the ability to understand customer needs and recommend suitable solutions
- Ability to take ownership of issues and drive them through to resolution
- Comfortable resolving conflict situations and navigating complexity
- Strong attention to quality and detail in all deliverables
- Ability to work independently and collaboratively as part of a team
- Positive, enthusiastic, and professional with a consistent “can-do” attitude
- Ambitious, self-motivated, and driven to develop both personally and professionally
- Good working knowledge of Microsoft Office and productivity tools

CDW is committed to being an AI-fluent organization. We seek individuals who bring curiosity, a learner’s mindset, and a willingness to engage with evolving technology and tools. We value openness to experimentation and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances human creativity and decision-making. You don’t need to be an expert today; readiness to explore, adapt, and grow with us is what matters.

Qualifications
Relevant certifications and accreditations are encouraged as part of your Individual Development Plan, including vendor certifications, project management, and sustainability. A willingness to continuously learn and develop professionally is essential.