Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Join eBay’s Financial Services group to help grow our global Insurance business through crafting protection solutions that foster trust and improve the buying and selling experience on eBay’s marketplace. Your focus will be on enabling and managing insurance products linked to marketplace purchases like extended warranties, product protection, and shipping or transaction-related protection. You will also support B2B insurance opportunities for sellers, including liability, cyber, business interruption, and other relevant commercial coverages.

This is a highly cross-functional role with global reach. You will collaborate directly with Product & Tech, Legal/Compliance, Risk, Analytics, Marketing, regional business teams, and external insurance partners to launch, scale, and optimize insurance programs across key markets.

What you will accomplish
Responsible for growing insurance programs as a business area: Manage the strategy, roadmap, economics, and performance of consumer and seller-focused insurance products. Take ownership of program P&L, revenue, margin, attach rate, conversion, customer experience, and partner performance.

Launch and scale insurance solutions across markets: Lead the development and rollout of new insurance programs, from opportunity sizing and making the case through partner selection, commercial negotiation, product launch, and ongoing optimization.

Build customer-centric protection journeys: Collaborate with Product, Development, Engineering, Analytics, and regional teams to integrate insurance and protection offers into relevant buyer and seller flows. Enhance targeting, offer presentation, eligibility, quote, purchase, servicing, and claims experiences.

Drive insurance partnerships and commercial agreements: Discover, appraise, negotiate, and maintain relationships with insurers, brokers, MGAs, warranty providers, insurtechs, and other key partners. Guide contract negotiations, determine commercial arrangements, carry out performance reviews, and manage operational or commercial issues.

Balance growth, trust, and regulatory requirements: Work closely with Legal, Compliance, Risk, and partner teams to ensure insurance programs meet applicable regulatory, conduct, marketing, and customer protection standards across markets. Support compliant product development, customer communications, and claims-related processes.

Drive performance through data and operating rhythm: Establish and manage key performance indicators, reporting, and business reviews. Use data to find opportunities to improve conversion, attach rates, loss ratios, claims experience, customer happiness, revenue, and margin.

Contribute to the overall insurance strategy by identifying new products, ways to enter markets, partnership types, and commercial frameworks that improve eBay’s Financial Services for buyers and sellers globally.

Experience
- Over 8 years of background in insurance, insurtech, financial services, e-commerce, marketplace, retail, or embedded protection products.
- Solid expertise in consumer insurance is essential, preferably involving extended warranties, product protection, purchase protection, device protection, shipping protection, or other insurance offerings related to e-commerce transactions.
- Experience with seller, merchant, SME, or commercial insurance products is preferred, such as general liability, professional liability, cyber insurance, business interruption, goods-in-transit, or other protection products relevant to online sellers.
- Demonstrated experience owning or materially contributing to large-scale program P&L, including revenue, margin, commercial performance, partner economics, and customer or portfolio-level indicators.
- Experience launching new insurance, protection, or financial services programs across one or more markets, from concept through partner selection, implementation, go-to-market, and post-launch optimization.
- Demonstrated proficiency in business development, partner sourcing, commercial negotiation, and contract management.
- Practical understanding of how embedded insurance products fit within digital customer journeys and ability to partner with Product and Tech teams to boost offer relevance, conversion, customer trust, servicing, and claims experience.

About you
Strategic thinker with strong leadership skills and ability to collaborate across multiple teams and stakeholders globally. Results-driven with a customer-centric mindset and a passion for innovation in insurance and ecommerce. Excellent communication, negotiation, and relationship management skills. Comfortable working in a fast-paced, cross-functional environment balancing growth, trust, and regulatory compliance.

Qualifications
Relevant degree or equivalent experience in insurance, financial services, business, or related fields is preferred. Proven track record managing complex insurance or financial services programs with P&L responsibility. Strong analytical skills and experience using data to drive business decisions and optimize performance.