Location
Hybrid working based at any of UKHSA's Core HQs: Birmingham, Leeds, Liverpool, and London. Hybrid model requires a minimum of 60% of contractual hours (approximately 3 days per week) spent at one of the core HQ offices.

Hours
Full Time - standard Civil Service working hours

Salary
Senior Executive Officer (SEO) Grade:
£41,983 - £48,128 (National)
£44,148 - £50,121 (Outer London)
£46,310 - £52,113 (Inner London)

About the Role
The Interaction Designer role sits within the UK Health Security Agency’s core User-Centred Design (UCD) team, part of the Readiness and Surge division. The team sets the strategic direction for UKHSA’s readiness to respond to threats and hazards, focusing on agency capability and placing external stakeholder and customer needs at the centre of future designs. The role involves embedding UCD approaches across UKHSA, ensuring products are accessible and meet Government Service Standards, and leading the UKHSA-wide UCD community of practice.

As an Interaction Designer, you will work within a multidisciplinary squad collaborating across UKHSA to provide strategy, guidance, and support to internal teams to ensure policies, services, and products are user-centred. You will work comfortably with complexity, applying appropriate design methods across digital and non-digital channels, and design services that reduce friction and complexity while achieving public health objectives.

You will deliver interactive prototypes for a wide range of user types, solving usability issues without compromising accessibility. Working alongside other UCD professionals, you will ensure quality, innovation, and creativity in design approaches and bring concepts to life to effect change. You will actively contribute to and foster the UCD community of practice, encouraging sharing of insights and continuous professional development.

Key responsibilities include delivering effective designs to support service transformation, working with stakeholders to understand and improve services end-to-end, identifying solutions to complex problems, prototyping ideas at appropriate fidelity, advocating for inclusive and evidence-based design, planning design activities, and improving design practices across the organisation.

Experience
- Proven experience in interaction design and applying user-centred design methods in complex organisations
- Ability to manage relationships with diverse internal and external stakeholders to improve services and gain support for standards and design solutions
- Skilled in using various prototyping tools and methods to deliver interactive prototypes that are accessible and timely
- Ability to communicate effectively with developers, leveraging knowledge of front-end languages to ensure accessible design implementation
- Experience applying iterative design principles and agile methodologies
- Demonstrated commitment to designing inclusive, equitable, accessible, and sustainable services
- Experience planning design activities and collaborating with other professions to ensure effective delivery
- Ability to identify new design patterns and components based on evidence

About You
Collaborative and adaptable professional who thrives in multidisciplinary teams and complex environments. You are passionate about user-centred design and committed to delivering accessible, inclusive solutions that meet diverse user needs. You actively contribute to community knowledge sharing and continuous improvement of design practices.

Qualifications
Relevant experience and skills in interaction design are essential. Formal qualifications are not specified but evidence of practical application of user-centred design methods and prototyping is required.

Desirable
- Experience coding with HTML/CSS
- Familiarity with GOV.UK Prototype Kit and associated hosting technologies
- Experience with Government service assessments