Location
Based within Islington (Please note, there is no step free access). You will also work flexibly across multiple services including Elephant and Castle, Havering and central office, with some home working possible.

Hours
37.5 hours per week, Monday to Friday between 09:00 - 17:00. Flexibility may be required as per service/department needs.

Salary
£29,500 per annum

About the Role
We are looking for an IT and Data Support Officer to join our central team, collaborating with our Independent Approved Premises (IAP) services. You will maintain and support data systems and IT infrastructure across our services, managing CRM systems and providing first line IT support including ticketing requests, troubleshooting, technical issues, and liaising with internal and external partners to ensure consistent and timely data reporting.

You will work across multiple projects to ensure performance metrics are accurately tracked and communicated, proactively identifying and resolving data or system-related issues. You will also support continuous improvement initiatives for the service and wider organisation.

What we Offer
25 days (full time equivalent) annual leave, increasing with length of service
Employer pension contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective practice sessions with a therapist to support mental health and wellbeing
Training and development opportunities including courses, upskilling, and progression plans
Employee Assistance Programme including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme

About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing high-quality support and care in residential, drop-in centres, community floating support, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our mission is to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, hospital, and off the streets. We are committed to creating healthier, safer, and more inclusive communities.

Experience
Experience in data input, extraction, and reporting is essential. Familiarity with online platforms and systems such as Power BI, Trello, Inform, and Microsoft Office is highly desirable. Experience with systems used by the Ministry of Justice is an advantage.

About You
You are passionate about IT and data and able to apply this practically in a working environment. You have transferrable skills and understand the values and mission of SIG. You are comfortable working across different services, building professional relationships with staff, residents, and external partners.

Key skills include:
- Ability to translate and present technical information to non-technical teams
- Deliver training and develop training materials including videos
- Working knowledge of business intelligence, reporting, and databases
- Excellent communication skills, both written and oral
- Strong customer service orientation
- Problem solving and proactive working style
- Ability to manage time effectively, prioritise competing tasks, and meet deadlines
- Alignment with SIG values of Ambition, Empowerment, Inclusivity, and Transparency

Qualifications
Relevant qualifications or demonstrable experience in IT, data management, or related fields are desirable but not explicitly stated. A positive attitude and willingness to learn are essential.