The Success for All Educational Trust Upper Brentwood Road, Romford, Essex, RM2 6HJ IT Field Technician Hours: 36 hours per week. 52 weeks per year, 27 days p/a annual leave entitlement, rising to 33 Grade: SO1 Points 23 - 25 Actual Salary: £35,577 - £36,567 per annum (pay award pending) Required ASAP We are looking to recruit a highly motivated and enthusiastic IT Field Technician to join our dynamic Multi-Academy Trust. You will support the work of our Trust Strategic Network Manager. The schools use a variety of educational software and IT platforms which include SIMS, Google Classroom, Office 365, Windows Server 2016+ and Cisco Meraki. This is a full-time, on-site role based across various locations in and around Romford. Successful candidates will have: Proven experience as an IT Field Technician or similar role, preferably within an educational setting. Proven IT skills to include hardware and software installation, upgrade and maintenance of both Windows and Mac. Strong understanding of hardware and software troubleshooting, particularly within a Google Workspace, Windows desktop and Chromebook environment. Proven hands-on hardware and software troubleshooting experience including AV equipment. The ability to work as part of a team and be proactive. High level of team, interpersonal and communication skills Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical staff and students. A logical, calm, organised approach to problem-solving Excellent problem-solving skills and the ability to use initiative to find solutions independently for some IT issues ranging in complexity. The ability to manage time effectively, multitasking and working to tight deadlines Ability to prioritise tasks, manage time effectively, and work under pressure. A high level of initiative, enthusiasm and willingness to work in a collaborative manner. A strong customer service orientation, with the ability to build positive relationships with staff and students. Experience with interactive whiteboards and other smart technologies is a plus. A valid Full UK driving licence and access to your own vehicle for travel between school settings is essential. Desirable Qualifications: Relevant IT certifications, such as CompTIA A+ or Google Workspace are a plus. Success for all Educational Trust is committed to safeguarding and promoting the welfare of children and young people. All adults who work within the Trust and at our schools must share this commitment with young people. As an employee, you will be covered by our excellent well-being support and medical cover programmes provided through the Health Assured and Medicash organisations. This includes; Access 24 hours a day to a GP helpline where you can have a telephone conversation for you and close relatives. Access to Physiotherapy and alternative therapies* Chiropody* Optical support* Dental treatment* Access to a counselling service Weight Management Programme Support for stress management Lifestyle Screening Relationship Counselling Long-term condition support - support for you and family members where you or a member of your family is suffering from a long-term condition such as cancer, Multiple Sclerosis or Motor Neurones disease. This list is not exhaustive. Private Medical Service Stress Counselling * up to the maximum annual thresholds of the healthcare cash plan As an employer, we are committed to promoting career development and recognise hard work and effort. This is evident in the staff testimonials. "We welcome enquiries from everyone and value diversity in our workforce. Applications are welcome from all sections of the community regardless of gender, gender identity, ethnic origin, disability, age or sexual orientation.” Further details can be downloaded from our website www.sfaet.co.uk or from the Trust Strategic Network Manager at [email protected] If you are looking to advance your career in a supportive and dynamic setting and are committed to providing the very best experience for our staff and students, we would love to meet you. We welcome visits to the school from potential applicants. Please apply via “Mynewterm” which can be accessed by clicking the following link: Apply here You should refer to the job description for this post when evidencing your suitability. Closing date: Friday, 6th December 2024 Interview date: W/C Monday, 16th December 2024 We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. If you are interested in the role, please submit your application as early as possible. Please assume that if you have not had any acknowledgement of your application that you have not been successful.