Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
Prevail Partners is a leading British intelligence, security and operational support company helping governments, NGOs and commercial organisations operate safely and effectively in complex environments. We are seeking an experienced IT Operations Administrator to support the day-to-day administration, maintenance, and continuous improvement of our IT systems and Microsoft 365 environment. Reporting to the Solutions Engineer, you will manage user lifecycle activities, endpoint management, systems administration and operational improvements, while providing second-line technical support as needed. The role also contributes to cybersecurity, governance, business projects and continuous improvement initiatives. This is an excellent opportunity for someone who enjoys combining technical administration with customer-focused IT service delivery.

Key Responsibilities
Administer and maintain Microsoft 365 environment including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune. Provide second-line IT support resolving technical incidents and service requests. Manage user onboarding, offboarding, account administration, licensing and access management. Configure, deploy and support laptops, desktops, mobile devices and associated hardware. Administer endpoint management policies, device compliance and application deployments. Monitor system performance, identify recurring issues and recommend improvements. Maintain IT asset registers, software licensing and device lifecycle records. Coordinate support and technical escalations with third-party suppliers and managed service providers. Support cybersecurity controls, identity and access management, and secure configuration standards. Assist with business projects involving new technologies, infrastructure and systems. Maintain IT documentation, procedures and technical standards. Support backup, disaster recovery and business continuity activities. Deliver excellent customer service while meeting agreed service levels and internal KPIs. Build strong relationships with colleagues and continually improve the end-user experience.

Experience
- Administering Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
- Experience with Microsoft Entra ID and identity and access management
- Supporting Windows and macOS devices
- Experience with Microsoft Intune or other endpoint management platforms
- Strong troubleshooting skills across hardware, software and Microsoft 365
- Managing user onboarding, offboarding and access requests
- Knowledge of cybersecurity principles and best practices
- Delivering excellent customer service and stakeholder management
- Effective communication with technical and non-technical colleagues
- Eligible to work in the United Kingdom

About you
Experienced IT professional with strong technical administration skills and a customer-focused approach. Able to build strong relationships across the business and work collaboratively. Motivated to support continuous improvement and operational excellence in IT service delivery.

Qualifications
Desirable qualifications include experience in IT Operations, Systems Administration or IT Support roles. Experience within defence, government or security-focused organisations is advantageous. Knowledge of Cyber Essentials Plus or ISO27001, Microsoft Defender for Endpoint, Conditional Access and Azure administration is beneficial. Microsoft certifications are a plus.