Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have the opportunity to make a valuable contribution by supporting internal employees.
This role is a technical on-premise position focused on supporting PC hardware, software, and internal tooling for employees. You will work with internal ticketing tools to communicate with customers, prepare hardware for new hires joining the company, and manage IT asset inventory. This position requires hands-on experience and the ability to troubleshoot and resolve technical issues in a fast-paced environment.

Experience
- Troubleshooting in a multi-user high availability environment
- PC repair, troubleshooting, deployment, and liquidation
- IT client, server, and network service delivery
- Networking technology including TCP/IP, subnetting, DNS, and DHCP
- Supporting Windows, Mac, and/or Linux operating systems in a corporate setting
- Working with Windows server technologies

About you
Detail-oriented and proactive individual with strong technical skills and a passion for supporting internal customers. Ability to work effectively in a team and communicate clearly using internal ticketing tools. Experience supporting video conference and teleconference equipment is a plus.

Qualifications
- High school diploma or equivalent required
- Preferred experience in networking and video conferencing support
- Commitment to diversity and inclusion, with a passion for innovation and customer service