Location
London Borough of Southwark

Hours
Full Time

Salary
£62,000 per annum

About the Role
This role provides technical oversight across the full NS&I estate, with a particular focus on data and information across Retail, B2B and Corporate services. It ensures platforms, channels and live services are designed for robust availability, safety, performance and operational maturity, while holding suppliers to the required technical controls and standards. The postholder is responsible for embedding data and information policies, standards and best practice within IT operations, ensuring that data managed, stored and transferred by suppliers is appropriately governed and controlled.

The role assures that the production estate is aligned to agreed designs and best practice, including architecture, data models and entity models, and that projects are transitioned into live service in line with NS&I policies, standards and intended business outcomes. As a senior technical specialist within the IT Services team, the IT Technical Operations Manager acts as the subject matter expert for data and information within live operations. The role provides technical challenge and guidance on change activity, continuous improvement and business-as-usual operations across the organisation, including identifying and managing legacy technical debt and producing change requests to support its remediation.

The postholder supports the Head of IT Services by strengthening technical oversight across the estate, with a strong focus on risk, audit and the safe introduction of ongoing and new changes into live operations. This includes reviewing service reporting, sharing technical insight and metrics, and improving the oversight process with key stakeholders.

The role also contributes to IT risk and audit management, including internal and external audit activity, ensuring agreed actions are completed to schedule. In addition, it provides expert advice and support across NS&I, suppliers and service teams to help maintain stable, reliable and continually improving IT services for customers and colleagues.

Working collaboratively across the agile IT Services function, the role supports service desk, operational and supplier teams by reviewing incidents, problems and changes from a technical perspective, helping ensure services are delivered in line with SLAs, contractual commitments and business needs.

Experience
Practical knowledge of cloud computing technologies and services across AWS and Azure platforms. Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control. Experience of identifying and managing technical risk, issues and service improvement activity.

About you
Strong technical expertise in data and information management within IT operations. Ability to provide technical challenge and guidance on change activity and continuous improvement. Excellent attention to detail and a high standard of accuracy. Ability to work collaboratively across teams and manage relationships with suppliers and stakeholders. Commitment to embedding data governance and operational best practices.

Qualifications
Relevant technical qualifications or demonstrable experience in cloud computing, IT operations, or related fields are desirable. A strong understanding of IT risk, audit processes and operational controls is essential.