Location
Hybrid role based in King's Cross, London, with a minimum of 2 office days per week and the remainder working from home.

Hours
Full Time - 37.5 hours per week

Salary
£43,974 per annum

About the Role
Sense is seeking a Lead CRM and Data Selections Officer to join our Engagement Operations team. This is an exciting opportunity to be part of a team transitioning from a legacy database to Microsoft Dynamics as our CRM and implementing FastStats for data selections to support Fundraising and Marketing. The successful candidate will play a crucial role in delivering the department’s complex and varied data requirements. This high-energy role requires managing multiple work activities simultaneously, ensuring data selections are accurate, timely, and aligned with supporter interests.

Key responsibilities include working closely with the Data Manager and Supporter Engagement teams to deliver data selections using FastStats, liaising proactively with supporter-facing teams to clarify upcoming selections and avoid audience overlaps, championing supporter interests during campaign planning, producing accurate inclusion and suppression queries to maintain legal compliance and best practices, manipulating data exports for consistent formatting, and performing quality control on data selections before release.

Experience
- Considerable and demonstrable experience working with MS Dynamics database and FastStats as a selections tool.
- Experience in project managing direct marketing fundraising campaigns from a data perspective.
- Excellent understanding of how data drives diverse income streams across different audiences.
- Sound knowledge of direct marketing practices.
- Experience providing database training and documentation to users.

About you
- Excellent organisational skills with a logical and investigative approach to problem solving.
- Strong time management and coordination abilities.
- Ability to translate client requirements into technical frameworks including hierarchies and suppressions.
- High energy and ability to manage multiple tasks simultaneously.

Qualifications
No specific qualifications are stated; however, relevant experience and skills in CRM, data selections, and direct marketing are essential.