Location
London

Hours
Full Time (hours not specified)

Salary
£59,459 per annum

About the Role
At Notting Hill Genesis, data drives better decisions, stronger governance and improved outcomes for our residents. As the Lead Performance and Insight Analyst, you will play a pivotal role in shaping how performance is measured, analysed and communicated across the organisation. Reporting to the Group Performance and Insight Manager, you will lead the development and delivery of high-quality performance reporting, insight and regulatory returns. Your robust analysis will enable the Executive Board, Group Board and senior leaders to make informed strategic decisions, while ensuring performance frameworks remain accurate, meaningful and compliant with regulatory requirements.

This is an excellent opportunity for an experienced performance professional who combines exceptional analytical capability with the ability to influence stakeholders, improve reporting frameworks and turn complex data into actionable business insight.

Key responsibilities include leading the delivery of NHG's corporate performance framework, producing accurate and insightful reporting for Executive and Group Boards, owning key regulatory submissions such as Tenant Satisfaction Measures (TSMs) and Statutory Data Return (SDR), and developing meaningful performance insight to support service improvements and strategic decision-making. You will maintain and improve KPI methodologies, business rules and governance documentation, provide expert advice and assurance on performance reporting, and lead the annual review of corporate KPIs.

You will also produce and validate a suite of high-quality performance reports, develop interactive dashboards and visualisations using Power BI and other tools, work collaboratively across operational and technology teams to deliver innovative reporting solutions, and support the Group Performance and Insight Manager by providing leadership and technical expertise across the wider team.

Experience
- Significant experience delivering corporate performance reporting within a complex organisation
- Experience coordinating and submitting regulatory returns
- Strong knowledge of performance frameworks, KPI development and reporting methodologies
- Experience working with Tenant Satisfaction Measures (TSMs) and Statutory Data Return (SDR)
- Advanced Power BI and Microsoft Excel skills, including creating dashboards, reports and visualisations
- Excellent analytical and problem-solving skills with the ability to interpret complex information and present clear recommendations
- Strong stakeholder management, communication and influencing skills
- Experience improving reporting processes, governance and data quality
- Excellent organisational skills with the ability to manage multiple priorities and deliver to tight deadlines
- Good understanding of housing management practices and the regulatory environment
- High attention to detail with experience managing complex data and mitigating reporting risks

About you
You are a passionate and enthusiastic professional committed to delivering great service through data-driven insight. You have the ability to influence and collaborate effectively with stakeholders at all levels. You are proactive in improving processes and governance, and you thrive in a fast-paced environment requiring excellent organisational skills and attention to detail.

Qualifications
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.