Location
Ashford Common WTW - TW15 1RU

Hours
Hybrid - 36 Hours per week (Monday to Friday)

Salary
£34,320 to £38,000 per annum, depending on skills and experience

About the Role
This is an opportunity to join Thames Water at an important time, as we’re carrying out the biggest ever upgrade to our network. With a record-breaking investment of over £20 billion, we’re fixing leaks, reducing pollution and protecting water quality. This isn’t just maintenance. This is a ground-breaking programme designed to upgrade your water and wastewater services for generations to come.

The Leakage Optimisation Team uses data, technology, and network knowledge to find leaks faster, prioritise repairs, improve network performance, and support the delivery of leakage reduction targets. They act as the link between field operations, contractors, and business stakeholders.

In this key role, you will be responsible for monitoring our leakage performance and initiating corrective actions. You will manage day-to-day and effectively target active leakage detection in the appointed geographical area, collaborating with field resources to drive improvements. You will support the active prioritisation of repair backlog to help optimise leakage delivery of the active, visible, and customer-side leak repair activities.

Key responsibilities include:
- Monitoring daily leakage performance within your assigned area using systems such as Netbase, PI Vision, and Salesforce, and raising work quickly to resolve issues
- Following the NetAlytics targeting process to support effective leakage detection and contractor performance
- Creating and assigning campaign packs to leakage detection partners to support technician performance management
- Raising and reporting district meter and commercial logger faults to maintain DMA availability and ensure accurate leakage targeting
- Working with your Leakage Engineer colleague to identify improvement opportunities and flag operational or data anomalies
- Supporting data quality activities by helping maintain accurate system information, including DMA targets, logger visibility, and updated network data
- Providing occasional cover for the Leakage Optimisation Engineer and supporting the wider team in delivering leakage action and risk management plans

Experience
Effective communication skills for collaborating with various internal and external stakeholders. Good analytical and problem-solving skills are essential. Experience or working knowledge of water networks or hydraulic systems is desirable but not mandatory.

About you
A motivated individual with a desire to learn and work hard to drive your career within Thames Water. Having a full driving licence and own transport is desirable.

Qualifications
No specific qualifications are stated as mandatory; however, a willingness to learn and develop within the role is essential.

Benefits
- 26 days holiday per year, increasing to 30 with length of service (plus bank holidays)
- Performance-related pay plan linked to company performance measures and targets
- Generous Pension Scheme through AON
- Access to a wide range of health and wellbeing benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance
- Flexible working arrangements and meaningful career opportunities
- Supportive and inclusive working environment committed to diversity and inclusion