Location
215-219 Lisson Grove, London, NW8 8LW

Hours
36 hours per week

Salary
£34,359 - £37,509 pro rata, per annum (actual salary £31,094 - £33,945 per annum). Salary negotiable depending upon experience.

Contract Type
Temporary until 31 March 2027 (Term Time)

About the Role
As a Learner Experience Officer (LEO), you will play a vital role in supporting learners throughout their educational journey, from admissions to ongoing support, ensuring a positive and inclusive experience. You will gain practical experience in admissions, enrolment, and frontline customer service at reception desks and learner support hubs. Your duties will include assisting learners with digital systems, handling enquiries, issuing certificates and ID badges, and managing records. You will also be responsible for opening and closing learning centres, including managing alarms and securing the building. Structured training will be provided to maintain high standards of service delivery. Additionally, you will act as a Fire Marshall and First Aider, requiring flexibility to manage changing priorities.

You will contribute ideas to improve learner experience, development, and progression, while maintaining a broad knowledge of academic departments and available courses. Collaboration with admissions, learner support, and academic teams is key, within a culture that values professionalism, mutual support, and high-quality service. This role is ideal for someone who enjoys helping others, thrives in a varied, people-focused environment, and wants to contribute to a positive and inclusive learning experience.

Experience
Previous experience working with adults in a front-facing role providing outstanding customer service is essential. Experience in Adult Education is desirable. You should have supported people in using digital platforms and be familiar with self-service customer database and record systems.

About You
You will have excellent written and oral communication skills, strong IT and technological competence, and proficiency in Microsoft Office packages. Flexibility, professionalism, and a commitment to delivering high-quality service are important. You should be motivated to support learners and contribute positively to their educational journeys.

Qualifications
Specific qualifications are not detailed, but relevant experience and skills in customer service, IT, and adult education support are required.