Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
The gap between what a university intends for its students and what those students actually experience is where Cadmus operates. The Learning Support Manager is the person who closes it. Cadmus is used by students in 50+ countries, with university adoption expanding across APAC, the UK, Europe, the Middle East and Canada. The platform works, delivering real and growing evidence of improved learning outcomes, student engagement, and academic integrity through good assessment design.

As Learning Support Manager, you will be central to making that difference real within the institutions we work with. You will spend most of your time collaborating with academics: running workshops, consulting on assessment redesign, and supporting teachers through pilot and enterprise rollouts. You are pedagogy-first, AI-literate, and credible in a room full of education professionals. You do not need to have every answer but must be genuinely curious, forensically honest, and impossible to rattle.

What Success Looks Like
In your first year, academic staff at your institutions will be running measurably better assessments. You will be able to point to specific briefs that changed, workshops that shifted practice, and academics who came in sceptical but left with a new perspective. Outcomes will be real and evidenced, not just reported. Institutional renewals will be driven by these outcomes rather than relationships alone.

You will become a trusted point of contact for academics—not only when issues arise but as a valued advisor. Academic staff will involve you early in conversations because your perspective on assessment design is respected. Your field experience will also inform and improve Cadmus itself, shaping how the product and learning teams address significant challenges. Knowledge will flow both ways, enriching practice and product development alike.

Experience
5+ years building and running learning experiences for learners—as a teacher, learning designer, trainer, or in a closely related role.
Deep grounding in pedagogy that shapes how you approach problems, not just how you discuss them.
Experience supporting users through software adoption in complex organisational environments.
A warm, confident presence both one-on-one and in front of groups.
Strong writing skills.
Ability to engage with both institutional leaders and frontline academics without losing clarity.

About you
You care deeply about the craft of teaching and learning; assessment overhaul is central to this role.
You win over sceptical users through genuine credibility and intellectual honesty, not charm.
You find hard institutional environments engaging rather than exhausting and move toward complexity rather than avoiding it.
The mission is personal to you—the difference between a student who learns and one who doesn’t is not abstract.

Qualifications
Not explicitly stated, but a strong pedagogical background and relevant professional experience are essential.