UNITY SCHOOLS PARTNERSHIP St Edward's Church of England Academy London Road, Romford, Essex RM7 9NX Tel. 01708 730462 Email: [email protected] www.steds.org.uk Headteacher: Ms Jodie Hassan Lettings Assistant Salary: Scale 3, SP 5 (£14.40 per hour, plus holiday pay) Contract Type: Casual Start date: As soon as possible St Edward’s Church of England Academy is a secondary school in Romford, part of the Unity Schools Partnership Trust, which strives to provide a supportive, diverse and inclusive learning environment for staff and students. An exciting opportunity has arisen for a Lettings Assistant to join the school and be a point of contact for out of school hours event bookings, working to provide friendly and efficient customer service. Main Roles and Responsibilities: Locking and unlocking the premises when there is a booking. Maintaining a visible, friendly and approachable presence during lettings to ensure that customer service standards are met. Ensuring there is no unauthorised access during the hiring period. Communicating effectively with customers renting the facilities and ensuring all needs are catered for where possible. Setting up equipment for different activities within the facilities, e.g. sports equipment, tables and chairs. About you: The successful candidate will ensure hirers are following guidelines/procedures correctly, and be responsible for the locking/unlocking of the buildings. They will also be ensuring the security of the premises and monitoring visitors in order to keep in line with fire safety regulations. Requirements: Be physically able to undertake the manual aspects of this role i.e. moving equipment or furniture Have awareness of Health & Safety issues Be comfortable working alone, and in a team Have excellent communication skills both written and orally (face to face and telephone) Be comfortable dealing with customer complaints Have previous experience where customer service has been used i.e. dealing with members of the public Our Benefits: Local Government Pension Scheme Free Parking Employee Assistance Programme - free 24/7 health and wellbeing support for all members of staff within the Trust Hours of working/lettings where needed: Weekends 8:30am-11pm – hours variable Weekdays 5-8pm – hours variable Flexible hours are required on occasions throughout the year to suit the school, including cover for absence, if necessary. Any additional hours to be worked in agreement with the Trust. This is an ad hoc position, with working patterns usually falling at weekends so flexibility is essential, so if you are looking for a role that could possibly fit around other commitments then we look forward to receiving your application. Candidates with the relevant experience or job titles of; Lettings Administration, Lettings Manager, Experienced Letting Assistant, Lettings Advertising, Estate Agent, Lettings Organiser, will be considered for this role, however, lettings experience is not Essential. To apply, please use the following link: https://candidate.unitysp-careers.co.uk/255259HSJ Closing date: 9:00am 26th September 2024 Interview date: W/C 30th September 2024 Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site. In line with safer recruitment, we are unable to accept CVs. Failure to complete an application form satisfactorily may result in not being shortlisted for the post. The Unity Schools Partnership Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All posts are subject to pre-employment checks, references will be sought and successful candidates will be subject to an enhanced DBS check. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing an organisation that works for everyone, so we particularly encourage applications from different under-represented groups. Unity Schools Partnership, welcoming diversity.