Location
King's College Hospital, London

Hours
Full Time (hours to be confirmed)

Salary
£38,488 per annum

About the Role
King's College Hospital NHS Foundation Trust and Macmillan Cancer Support have formed a partnership to transform cancer care and patient experience. This role is central to managing a team of Macmillan Cancer Support Workers (MCSW) who provide vital support for personalised care for people with cancer. The team also offers CNS helpline triage support to free up specialist cancer nurses for complex clinical duties.

As the Team Leader, you will be responsible for overseeing the effective administrative processes within the MCSW team, including workload distribution to ensure all activities are covered. You will ensure that training is provided to MCSWs to deliver high-quality information and signposting to available local and digital services. You will also facilitate training to help patients navigate the healthcare system and coordinate access to care and support from diagnosis through treatment and beyond.

Key responsibilities include ensuring all MCSWs receive EPIC training for scheduling clinic appointments, developing operational policies to manage administrative calls, and establishing escalation procedures for clinical issues to be addressed promptly and appropriately. You will support key elements of personalised care, including setting up Holistic Needs Assessments (eNHA), and collate and analyse monthly MCSW activity data to inform service delivery and improvement.

Experience
Experience in managing or leading a team within a healthcare or support service environment is essential. Knowledge of cancer care pathways and personalised care approaches is highly desirable.

About you
You are an organised and proactive leader with excellent communication and interpersonal skills. You are committed to delivering high-quality patient-centred care and supporting your team to provide effective and compassionate service. You have the ability to manage workload distribution, develop training programs, and implement operational policies effectively.

Qualifications
A relevant qualification in healthcare, management, or a related field is preferred. Training or experience in using EPIC or similar clinical scheduling systems is advantageous.