Location
Aldgate, Central London

Hours
37.5 hours per week

Salary
£28,860 per annum

About the Role
Due to an internal promotion, Dementia UK is excited to offer the opportunity to join as a Mass Participation Assistant. In this role, you will support the delivery of the charity’s mass participation fundraising programme by coordinating day-to-day activities and ensuring an exceptional experience for our supporters. You will be the first point of contact for fundraising enquiries, provide administrative support across the team, and help maintain efficient systems and processes that underpin the success of our campaigns.

You will engage with our online communities by writing compelling social media content and supporting stewardship activities to inspire and motivate supporters. Additionally, you will assist with the delivery of virtual events, help improve internal processes, and collaborate closely with colleagues to ensure the supporter experience remains central to all activities.

Key responsibilities include maintaining the fundraising database (MS Dynamics) to ensure all supporter information is accurate and up to date, and supporting and onboarding Volunteer Facebook Group Champions by providing key documents, clarifying campaign involvement, and ensuring they feel valued.

Dementia UK values its people and offers a supportive working environment where you will be part of a diverse and dedicated team. The organisation is committed to employee health and wellbeing, with a culture that encourages development and inclusion.

Benefits
33 days annual leave plus eight bank holidays
Enhanced maternity, paternity and adoption leave, and shared parental pay
Family-friendly policies
8% employer pension contribution (Aviva)
Three times basic life assurance cover
Free health cashback plan (Medicash) covering employee plus up to four dependent children
24/7 virtual GP access (UK registered) and access to Best Doctors
Free, confidential employee assistance programme (Medicash)
Access to a wellbeing app
Flexible working options including hybrid working, part-time, compressed hours and more*
Learning and development opportunities including bespoke training and access to LinkedIn Learning
Menopause Friendly accreditation and Disability Confident employer status

*Flexible working decisions are based on business needs

Experience
Experience following administrative processes and the ability to build positive relationships, networking, and/or customer service skills.

About you
Organised and proactive with excellent communication skills.
Ability to engage and motivate supporters through social media and other channels.
Team player who values collaboration and delivering exceptional supporter experiences.
Committed to Dementia UK’s values of inclusion, diversity, and wellbeing.

Qualifications
No specific qualifications required; however, experience with database management (MS Dynamics) and social media content creation is advantageous.
This role is subject to a Basic DBS check.