Location
Emirates Stadium, London

Hours
Casual role requiring availability for evenings, weekends, and matchdays as per fixture schedule and event requirements

Salary
Negotiable

About the Role
Reporting to the Supporter Experience team, you will support the execution of Women’s and Men’s fixtures and key activations at Emirates Stadium, ensuring an outstanding matchday atmosphere and positive supporter experience. Your responsibilities will include overseeing matchday production preparation, assisting with the delivery of the matchday show and internal/external activations, supporting scheduling and matchday operations alongside various teams, and striving for continuous improvement to enhance the end-to-end supporter experience. You will help shape key club moments that resonate with our global supporter base and assist in delivering best-in-class touchpoints for supporters and other groups. Effective communication with internal and external stakeholders, maintaining a safety-conscious mindset by adhering to Health & Safety and Safeguarding protocols, and providing exceptional customer service to attendees are essential aspects of this role.

About Arsenal Football Club
We are one of the most famous football clubs globally, with a rich heritage and history of success. Beyond football, we are passionate about our local community and offer diverse career paths. Our purpose is to act for a winning team, culture, and community by being courageous in pursuit of progress, championing our community and each other, and doing the right thing even when no one is looking.

Our Commitment to Safeguarding
We are committed to maintaining safe and inclusive environments for children, young people, and adults at risk. Successful candidates will be required to complete a DBS check and other essential background checks prior to starting employment. The level of DBS check (basic, standard, or enhanced) will depend on the role’s responsibilities.

Experience
Proven track record in a hospitality or customer service role, preferably within a proactive events environment. Experience in planning and delivering major events with significant external impact in sport or entertainment is highly desirable.

About you
Excellent organisational skills with the ability to manage a varied workload in a fast-paced operational environment. Passionate about delivering outstanding customer service and thriving in a customer-centric setting. Flexible and adaptable approach with availability to work evenings, weekdays, and weekends as required.

Qualifications
No formal qualifications are specified; however, a commitment to upholding Health & Safety and Safeguarding standards is essential. A positive attitude and willingness to contribute to a winning team culture are highly valued.