Location
409 Kings Road, London

Hours
Full Time (hours to be confirmed)

Salary
£16.00 per hour

About the Role
As a Medical Administrator at The Good Practice, you will be responsible for managing day-to-day administrative tasks essential to the smooth running of the surgery. This includes processing referrals, handling online patient requests, managing the surgery email account with timely responses, processing new patient registrations, and dealing with repeat prescription requests. You will respond efficiently and empathetically to patient enquiries both in person and by telephone, advising patients of relevant charges for non-NHS services, accepting payments, and issuing receipts. Remaining patient and calm in often stressful situations is essential. Additional duties include scanning, filing, photocopying documents, providing clerical support to GPs and the wider healthcare team, understanding and communicating NHS policies to patients when requested, and supporting patient wellbeing events such as coffee mornings and drinks. You will also undertake any other duties appropriate to the post as requested by the management team.

Experience
Previous experience in medical administration or a similar healthcare environment is desirable but not essential. Strong organisational skills and the ability to manage multiple tasks efficiently are important.

About you
You are empathetic, patient, and able to remain calm under pressure. You have excellent communication skills, both written and verbal, and are confident in dealing with patients and healthcare professionals. You are reliable, detail-oriented, and able to work independently as well as part of a team.

Qualifications
There are no formal qualifications required for this role, although experience or training in medical administration or customer service is advantageous. A good standard of literacy and numeracy is essential.