Location
London

Hours
4 days in the office

Salary
Competitive salary offered

About the Role
At Fora, we’re reimagining what the workplace can be by creating inspiring, design-led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily. With over 60 locations across the UK and partnerships with leading brands, we are growing fast and pioneering conscious design and sustainable construction.

As a Meeting Room Payment Coordinator, you will be central to our Meeting Room Sales operation, ensuring client payments are accurately allocated, accounts reconciled, and outstanding debt proactively managed. You will resolve payment queries quickly and professionally while collaborating closely with Sales, Finance, Technology, and Operations teams. This role offers the opportunity to work across multiple systems, build strong stakeholder relationships, and make a tangible impact on business performance.

Your key responsibilities will include managing the Meeting Room debt report with a focus on aged and high-value debt, investigating and reconciling client accounts, escalating payment issues as needed, supporting Sales and Finance teams with invoice and payment queries, processing refunds, and delivering exceptional client support. You will also drive continuous improvement by creating process documentation and identifying opportunities to enhance payment workflows and reduce manual effort.

Experience
- Experience in credit control, payment processing, reconciliation, finance administration, or accounts support.
- Experience within client-facing, hospitality, workspace, commercial, or sales environments is advantageous.
- Proven ability to manage debt, investigate payment queries, and reconcile accounts.
- Comfortable working with multiple stakeholders across Finance, Sales, Technology, and Operations.

Technical Skills
- Strong Excel and Microsoft Office skills.
- Confident using multiple business systems simultaneously.
- Experience with Salesforce, SAP, Nexudus, Stripe, or similar platforms is beneficial.
- Strong attention to detail and accuracy when handling financial information.
- Able to analyse debt reports, invoices, payment histories, and account statements.

About You
- Calm, professional, and confident when handling sensitive payment conversations.
- Highly organised with excellent prioritisation skills.
- Collaborative and supportive team player.
- Accountable, proactive, and solution-focused.
- Resilient and adaptable in a fast-moving environment.
- Passionate about identifying improvements and making processes more efficient.