Location
Canary Wharf, London

Hours
Full Time

Salary
£85,000 per annum

About the Role
This role sits within the Member Propositions team, whose daily mission is to develop digital propositions that enable members to make the right financial decisions for them, both in the short term to improve financial resilience and in the long term to support pension saving. The Member Proposition Manager reports to the Head of Member Propositions & Acquisition and leads the development of innovative, customer-centric propositions from Discovery through to launch. Post-launch, the role manages propositions in market to ensure they deliver against business case outcomes. Skilled across all phases of the proposition development lifecycle, this role requires the gravitas to work across a matrix of functions to deliver and run successful customer propositions. We are looking for an experienced individual who is passionate about enabling low to moderate income workers to achieve higher financial resilience and plan for a more secure financial future.

Flexible and Agile Working
We offer hybrid working arrangements, including a mix of office (Canary Wharf) and home working, with an expectation to attend the office once or twice a week or more as required. Other flexible options include reduced or varied working hours and days, compressed hours, and job sharing.

Directorate Overview
The Nest Experience (NX) directorate is responsible for developing and evolving customer propositions and creating differentiated service experiences. This includes defining customer strategies, maintaining customer value propositions, managing brand and marketing, designing service experiences across all channels, and working with partners to deliver secure and delightful services.

Organisational Overview
Nest is the UK’s largest workplace pension scheme, established by the government to provide every worker with a place to save. We pride ourselves on responsible investment practices, strong governance, and an inclusive, flexible workplace where employees can be their authentic selves.

Diversity, Equity and Inclusion
We welcome applications from all backgrounds and are committed to ensuring no applicant or employee receives less favourable treatment on any grounds including age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation, or socio-economic background. We value diversity of thought and neurocognitive variation. Nest is a Disability Confident Leader and supports applicants with disabilities through the recruitment process.

Experience
- Proven experience leading proposition development from Discovery through to launch and managing propositions to meet business case objectives post-launch
- Strong background in commissioning and analysing market insight to support data-driven proposition development
- Experience designing and running customer-centric design sprints that deliver strong concepts validated by customer testing
- Solid commercial analysis skills with the ability to create detailed financial business cases
- Understanding of build/buy/partner analysis and leading procurement exercises to source partners for co-development
- Strong risk management experience across projects from Discovery to launch
- Significant experience developing propositions within Financial Services or related sectors such as telecommunications or utilities

About You
Passionate about enabling financial resilience for low to moderate income workers, collaborative, customer-focused, and able to work effectively across multiple teams and stakeholders. You are adaptable and open to learning, with a strong commercial mindset and excellent communication skills.

Qualifications
While specific qualifications are not detailed, relevant experience in proposition management and financial services is essential. We value potential and offer a generous training budget to support your development.