Location
Upper High St, Epsom
Hours
Hybrid role with an expectation to work from the base office 2 days a week (full-time office attendance during induction, which may last up to 3 months)
Salary
£34,313 per annum
About the Role
As a Money Support Officer at Town and Country Housing, you will play a vital role in supporting residents to maximise their income and improve their financial wellbeing. You will provide a comprehensive range of information, guidance, and onward referrals to help people manage their money and prepare for changes in welfare benefits. Your responsibilities will include assisting with welfare benefit claims, grants, and financial support applications, including appeals and challenges to benefit decisions. You will offer budgeting and money management support, maintain accurate case records and performance data, and collaborate with internal teams and external partners to ensure residents access the specialist support they need. Developing strong partnerships and referral networks will be key to delivering effective, customer-focused financial inclusion services. This is a fixed term contract for 12 months.
Why Join Us
Joining Town and Country Housing means becoming part of a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We are committed to creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- Contributory pension scheme with up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
Experience
Experience in providing advice, guidance, or casework management related to financial wellbeing or welfare benefits is desirable but not explicitly required.
About You
- Strong written and verbal communication skills
- Good IT skills, including proficiency with Microsoft Office systems
- A passion for providing excellent customer service
- Confidence to handle challenging situations with resilience and professionalism
Qualifications
No specific qualifications are stated as mandatory; however, a commitment to learning and delivering high-quality support is essential.