Location
London Borough of Redbridge, East London and Essex with hybrid working (20% - 40% of contractual hours from Stratford office)

Hours
Monday to Friday, 9am to 5pm

Salary
£37,451 to £41,045 per annum (London weighted salary), dependent on experience

About the Role
Join L&Q’s East London and East Anglia Housing Management Team as a Neighbourhood Housing Lead and help deliver an excellent service for residents. This role is key to supporting the Housing Management team to provide a reliable, repeatable, and consistent service that improves resident satisfaction and builds trust. You will be the primary relationship holder for residents in your patch, which will cover approximately 500 to 600 homes aligned with local authority areas. This is an exciting opportunity for a customer-focused team player who is motivated to make a positive impact on residents’ homes and lives.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the recruitment process may close earlier than stated. Interviews will be held face to face at the Stratford office on a date to be confirmed.

Experience
Proven track record of building strong relationships with colleagues and residents. Demonstrable experience in a similar role is essential.

About you
Customer-focused team player with excellent communication and stakeholder management skills. Able to problem solve with grit and determination, motivated by keeping promises to residents. Willing to challenge the business to achieve the best outcomes. Excellent time management skills with the ability to manage a complex workload and meet deadlines. Must hold a valid driving licence and have access to a car for work use.

Qualifications
Successful candidates will need to apply for or hold a Basic or Enhanced Disclosure Barring Service (DBS) certificate to work within the team.