Location
Kingla Hall Mews, Lewisham, London Borough of Lewisham

Hours
Full Time - 35 hours per week, Monday to Friday

Salary
£37,451 to £41,045 per annum (London weighted salary) dependant on experience. Plus ECU allowance if policy requirements are met

About the Role
Join our South East and Kent Team at L&Q as a Neighbourhood Housing Lead and help deliver an excellent service for residents. This is an exciting opportunity for a customer-focused team player to support the Housing Management team in providing a reliable, repeatable, and consistent service. You will be key to improving resident satisfaction, building trust, and ensuring residents have a home they are happy in. You will be the primary relationship holder for residents living in homes on your patch, which will cover approximately 500 to 600 homes aligned with local authority areas. This role operates on an agile working model, with 20% to 40% of contractual hours worked from the reporting office or working location (hybrid working).

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and more.

Experience
Proven track record of building relationships with people and effective communication with colleagues and residents. Demonstrable experience in a similar role is essential.

About you
Customer-focused with grit and determination, able to problem solve and motivated by keeping promises to residents. Willing to push boundaries and challenge the business to achieve the best outcomes. Excellent time management skills and ability to manage a complex workload while meeting deadlines. Strong stakeholder management skills and ability to engage with a diverse customer base. Must hold a valid driving license and have access to a car for work use.

Qualifications
Basic Disclosure Barring Service (DBS) certificate required or willingness to apply for one upon appointment.