Job title: Neighbourhood Officer Responsible to: Team Leader Purpose: To deliver a safe, good, proactive and adaptable neighbourhood service to all customers on an allocated patch across all tenure types. Build and maintain effective working relationships with other departments within the organisation and external stakeholders. Tenancy management • Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types. • Investigate and resolve tenancy breaches in line with the Association’s procedures and where appropriate work in partnership with other agencies and Hexagon colleagues. • Investigate reports of tenancy fraud and sub-letting, and take any appropriate action. • Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate. Estate Management • Ensure estates and communal areas are managed to a high standard and in conjunction with other Hexagon colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required. • Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews. • To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales. • Provide supervision and line management support to caretaking and cleaning staff directly employed by Hexagon on the patch. Homeownership • Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process. Letting our homes • Support the Lettings Co-ordinator when necessary in the letting of our homes by carrying out viewings or sign ups. Resident voice and engagement • With the Resident voice and engagement team ensure effective mechanisms are in place that supports residents having a voice and engaging with us pro-actively. Other Duties • Represent Hexagon at external meetings as required. • Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate. • Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management. • Support other teams in Hexagon such as the Customer accounts team, or gas servicing team as required. • Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director. Diversity & Inclusion / Health & safety To carry out all duties with full regards to Hexagon’s policies on Equality and Diversity and Health and safety. Notes 1. All tasks within this job description may be carried out on behalf of Hexagon Housing Association Ltd, it subsidiaries and any associated organisations. 2. Post holders will always be consulted before job descriptions are amended.